Leidos Civilian Health Solutions Group in Windsor Mill, MD in support of the End User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS) is looking to improve and advance the organization. Our program is focused on the delivery of end-user centric IT technology solution to our customer CMS where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, conference room technology, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We foster a positive end-user experience while ensuring protection of the data.
As Sr. ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.
Primary Responsibilities
Under the direction of the Development and Engineering Lead, Product Manager, Program Manager and Deputy Program Manager, you will be responsible, to include, but not limited to:
-
Develop custom workflows utilizing modern web technologies.
-
Configure out of the box workflows and create/maintain custom workflows.
-
Integrate ServiceNow applications with 3rd party partners.
-
Rapidly prototype new solutions.
-
Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
-
Troubleshoot and resolve problems.
-
Orchestrate and automate tasks.
-
Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
-
Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
-
Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
-
Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
-
Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
-
Developing user friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services
-
Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
-
Support data migration as needed.
-
Design and implement solutions following established Configuration Management policies and standards.
- Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
Basic Qualifications
-
Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
-
At least 6 years of experience with the design, development, and support of technology infrastructure.
-
At least 4 years of ServiceNow development.
-
Experience with ServiceNow upgrades.
-
Experience with JavaScript/GLIDE, HTML5.
-
Assist establishing coding standards to help with consistency.
-
Strong analytical, problem-solving, and decision-making capabilities.
-
Experience integrating ServiceNow with external systems through SOAP or REST web services.
-
Experience using Workflow Editor to configure workflows.
-
ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator.
-
ITIL v3 Foundations Certification a plus.
-
Experience with JavaScript, Ajax, CSS, HTML.
-
Experience with AngularJS, Bootstrap, jQuery.
-
Integration experience (REST, SOAP, JSON/XML).
-
Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
-
Experience or familiarity with Agile development and testing methodology.
All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior to be considered.
Preferred Qualifications
- ServiceNow Certified Application Developer
- Extensive ServiceNow Software Asset Management (SAM) experience highly desirable
Original Posting:April 17, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $104,650.00 - $189,175.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
