Senior Salesforce.com Business Analyst

Company Description

Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, the US Army, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.

As a leading management and technology consulting firm, Acumen Solutions offers a range of challenging and rewarding opportunities whether you’re just starting out in your career, looking to advance your career, or seeking a senior leadership position. Acumen Solutions employees are ambitious, committed, passionate problem solvers.

Job Description

Roles & Responsibilities

This is a position with high visibility and large levels of responsibility. Candidate will be responsible for gathering requirements, business process analysis and sign of e-Business features and functionality for a portfolio of large-scale e-commerce websites. The Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. The BA is responsible for performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance. 

Specific Duties​

Requirements, definition and documentation 

Work with customers and client stakeholders to understand and define business requirements 

Work directly with technologists to develop use cases and functional specifications documents 

Solicit, gather and analyze user input and requirements 

Identify and involve key stakeholders 

Identify and interview internal/external subject matter experts 

Author and compile surveys 

Interface with technical managers and teams 

Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents

Qualifications

Desired Skills and Experience

Experience in Salesforce (SFDC) CRM with end to end implementation experience 

Salesforce.com integration experience, including between different business systems as well as working with integration tools

Experience soliciting, gathering and analyzing user input and requirements 

Experience creating wireframe documents with information architecture 

Experience authoring requirements, definition and related documentation 

Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks 

Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus 

Experience in cognitive design, information architecture and user-centered design a plus 

Experience in Human-Computer Interaction, Cognitive Design, or similar field of study is a plus 

Experience working with creative and technical project teams 

Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools

Requirements

Bachelor’s degree or equivalent qualification

Must be willing to travel (35-50%)

Must be authorized to work for any U.S. employer

Additional Information

Benefits

Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical benefits & 401k. 

EOE M/F/V/D

VEVRAA Federal Contractor