Senior Salesforce Business Architect

Job Description:

Company Description

We Dream. We Do. We Deliver.

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

Job description:

We are looking for a Senior Salesforce Business Architect, French speaker, in Geneva with proven experience in leading the delivery of complex multi-cloud Salesforce solutions while working closely with the client team on site. 

Required project skillset and expertise:

• Extensive Salesforce expertise (other CRM cloud solutions is a plus)
• Deep understanding of Service Cloud, Experience Cloud and Marketing Cloud
• Strong understanding of API integrations (REST, SOAP) and hands-on experience with Salesforce integrations using middleware solutions (Boomi, MuleSoft or other)
• Proficiency in Salesforce data modelling, security and sharing modelling
• Ability to design scalable and secure multi-cloud solutions
• Experience integrating Salesforce with other systems (e.g. ERP)

Business expertise:

• Proven track record of launching cloud CRM integrated solutions across many countries and regions
• Ability to understand, collect and document business needs both at global level and local level (differences in each market and region)
• Ability to drive and complement fit gap analysis for a CRM global rollout
• Ability to translate technical concepts into business language
• Deep understanding of the high-end luxury business market (quality vs quantity) is a big advantage
• Diagramming and documentation skills (UML, Lucidchart, etc.)

Leadership and collaboration:

• Proven ability to lead technical teams and collaborate with different IT and business stakeholders (sales, marketing, cyber security, infrastructure, application owners, product owners etc)
• Experience working in Agile environments and mentoring developers and administrators
• Capable of managing technical debt and optimizing existing systems
• Comfortable working with pre-defined technology constraints and group-wide decisions

Key Attributes:

• Visionary mindset: Someone who can balance long-term architecture goals with immediate business needs.
• Customer-centric approach: Focused on delivering business value through robust and user-friendly solutions.
• Adaptability: Comfortable with evolving requirements and group-imposed technology decisions.

Qualifications and experience:

• Degree in Computer Science and Information Technology or similar.
• Proven track record in leading global CRM multi-cloud implementations in complex environments
• Strong client facing profile, with excellent communication skills to interact with technical teams, business stakeholders, and C-level executives
• Salesforce architect certifications highly recommended (Application, system, integrations, data, sharing and visibility architect)
• TOGAF or equivalent enterprise architecture knowledge is a plus
• Fluency in French & English is mandatory, with excellent communication skills to interact with technical teams, business stakeholders, and C-level executives

Additional information

We work with motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere (within Switzerland) with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands-on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

These are some of the things we offer:

• 40-hour week & overtime compensation
• Independent home office management
• Flexible working hours model (flextime)
• Additional days-off on top of holidays (wellness days, volunteer days)
• State-of-the-art, creative office space with ergonomically equipped workstations
• Wide range of further education and development opportunities through our in-house Academy
• Various discounts e.g. for lunch options

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age, as well as sexual orientation and identity.

#LI-Hybrid

#LI-MERKLE

Location:

Geneva

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent