Senior Salesforce CRM Strategy Consultant

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of our approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

We are looking for an experienced Salesforce CRM Consultant to join our team. You will lead Salesforce platform implementation projects, providing strategic guidance, business process consulting, and technology implementation expertise. Your main responsibilities will include managing client relationships, overseeing project documentation, and leading projects from launch to successful deployment. This is an excellent opportunity to work across multiple industries and create solutions that make a difference.

As a Platinum Salesforce Consulting Partner, Merkle boasts one of the largest cross-cloud teams, specializing in Salesforce Sales Cloud, Service Cloud, and Experience Cloud. Our focus is on helping brands use data and engage with customers at every stage of their journey. We foster a collaborative environment, with an emphasis on technology and an employee-centric culture. You will report to Senior Director, Salesforce CX Practice.

Responsibilities:

• Lead the implementation of Salesforce platform projects
• Provide strategic guidance for our clients, offering guidance on applying Salesforce to meet their needs and ensuring comprehensive solutions and roadmaps, business process consulting, and technology expertise
• Define solutions and establish architecture
• Establish and manage governance and program management office processes to oversee solution delivery, deliverables, schedules, resources, and costs
• Manage team goals and performance
• Identify and address problem areas, develop corrective action and mitigation plans, and lead successful resolution
• Contribute to the pre-sales process
• Mentor junior consultant resources

• Experience with multiple implementations of the Salesforce platform (core)
• Minimum of 5 years of experience implementing IT solutions in a consulting capacity
• 2+ years of experience with Salesforce platform (core) and 3 years of team leadership experience
• 5 years of experience implementing software development lifecycle processes
• Preferred certifications: Sales Cloud Consultant, Service Cloud Consultant, Salesforce Platform App Builder, Salesforce Administrator

The anticipated salary range for this position is $78,000-$126,500. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com

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This is a remote role.

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