It's fun to work in a company where people truly believe in what they are doing!
NEOGEN is seeking a Senior Salesforce Business Analyst who will lead a team in Salesforce Sales & Service Cloud optimization and expansion projects in support of Neogen’s commercial business strategy.
This is a fully remote position, allowing you to work from anywhere within the United States. However, candidates must be willing to travel periodically for in-person meetings and team events up to 20% both domestic and international.
Essential Duties and Responsibilities:
- Lead complex, cross-functional projects in Salesforce Sales and Service Cloud from ideation and requirements gathering to implementation and hypercare support
- Lead a team of onshore and offshore Salesforce business analysts, admins, and architects, including providing clear work priorities and supporting team member growth and development
- Develop a deep understanding of Neogen business processes and strategy through collaboration and regular engagement with key stakeholders and process owners.
- Prioritize project and enhancement work based on business strategic needs, manage sprints and overall work backlog, and communicate to other teams and stakeholders with clarity and transparency.
- Gather and document systems and process requirements through meetings, workshops, site visits, and job shadowing; create and maintain documentation on Salesforce business processes
- Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs
- Analyze/document current and future business process models, high-level requirements (scope), and detailed functional specifications and/or stories; and communicate to the developers and extended team effectively
- Collaborate with other application teams to ensure end-to-end process integration and consistency
- Willingness to learn related applications and integration technologies that contribute to the end-to-end process integration with other customer experience applications
- Advises on business requirements and solution options, bridging the gap between people, process, and technology
- Facilitate testing of new Salesforce functionality rollouts
- Create training materials and conduct user training
- Research, evaluate and recommend recent technologies to support the growth and strategic direction of the business
- Perform new release evaluations and execute new functionality rollouts
Education and Experience
- Bachelor’s degree in related field or equivalent experience.
- 5+ years of Salesforce business analyst experience with a global organization.
- Salesforce Administrator Certification preferred.
Please press Apply to submit your application.
Come Be Part Of A Mission that Matters!
From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.
Top Skills
What We Do
NEOGEN Corporation develops and markets products dedicated to food and animal safety. The company’s Food Safety Division markets dehydrated culture media and diagnostic test kits to detect foodborne bacteria, natural toxins, genetic modifications, food allergens, drug residues, plant diseases and sanitation concerns. NEOGEN’s Animal Safety Division markets a complete line of diagnostics, veterinary instruments, veterinary pharmaceuticals, nutritional supplements, disinfectants and rodenticides.
