Job Description:
SENIOR SALESFORCE ADMINISTRATOR ANALYSTThe RoleYou will have a daily impact by assisting our end users with technical support inquiries and build or improve CRM capabilities in Salesforce.com using system configuration, clicks not code. The experiences you create will be used by our client facing associates. You will deeply understand our clients, our associates, and think strategically about enabling an outstanding experience using Salesforce cloud ecosystem that enables our associates to meet our client’s needs.The Expertise and Skills You Bring
- Bachelor’s or equivalent.
- Experience working with PHI data in HIPAA compliant systems required.
- Salesforce.com Administrator certification required.
- Salesforce.com App Builder certification required.
- 3+ years SFDC experience.
- Good communication abilities
- Active listening skills and excellent written and oral communications skills are essential for interactions with our users.
- Strong Documentation skills are required to maintain our solution knowledge base and to share step-by step instructions with our users.
- Ability to empathize with customers and convey confidence while paying attention to detail.
- Organization and Prioritization
- Ability to multi-task in a fast-paced environment.
- Ability to prioritize work based on business impact and SLAs.
- Achieve results while preserving relationships.
- Technical Skills
- Ability to solve complex problems, capture logs, and debug Salesforce solutions using configuration and code.
- Ability to analyze trends and recommend improvements.
- Expertise working with Microsoft Excel functions (e.g. VLOOKUP)
- Experience with Salesforce.com or similar applications.
- Ability to understand relational databases.
- Experience with SQL.
The TeamYour work will support the client and associate experience for Fidelity’s Workplace Investing healthcare business. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships and provides employers with cost-effective, integrated employee benefit solutions. The company serves customers online and over the phone. WI business consists of four different product lines Defined Contribution (DC), Defined Benefits (DB), Health & Welfare (HW) and Stock plan services (SPS).
Certifications:
Category:Information Technology
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.
Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
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