Senior Sales & Relationship Manager - Cambridge, MA

Do you enjoy building strong relationships and helping people find solutions that make their work easier? Are you excited to work with a team in a fast-paced, innovation-driven environment? If so, read on!

CIC is looking for an energetic and client-focused Sales & Relationship Manager to join our growing team. This is a full-time position based in Cambridge. 

ABOUT CIC

Cambridge Innovation Center (CIC) is a leading creator of dense, impactful innovation ecosystems in cities around the world. CIC’s mission is to fix the world through innovation by developing multi-faceted communities that support changemakers on their innovation journeys. Founded 25 years ago in Kendall Square, Cambridge, CIC now manages 1.5M square feet of shared workspace, wet labs, and event space in the US, Europe, and Asia and convenes a worldwide community of approximately 650,000 innovators. Since inception, over 10,000 companies have called CIC home, collectively raising more than $17 billion in venture capital funding.

We invite you to explore all our openings and learn more about our teams here. 

ABOUT CIC MASSACHUSETTS

CIC Massachusetts represents the largest collection of innovation campuses in our global portfolio, with over 350K square feet of shared workspace spread across two buildings in Kendall Square and one building in Downtown Boston. There are currently over 1,000 individual companies operating in CIC Massachusetts, 80% of which are at our Kendall Square locations in Cambridge. Over 40% of our Cambridge clients work in life sciences/biotech, and range from solo entrepreneurs to international corporations.

Learn more about us here.

YOUR DAY-TO-DAY WORK

As a key member of our Sales & Relationship Management Team, you’ll be the face of CIC to prospective clients, helping them discover workspace solutions tailored to their needs. You’ll represent a service and product that people genuinely love and trust, with the opportunity to build strong relationships that last well beyond the initial handshake.

Here’s how you’ll spend your days:

• Own the Sales Pipeline: From qualifying inbound leads to identifying new opportunities, you’ll be the go-to person for building and managing a thriving sales pipeline. You will address daily inbound inquiries by phone, email, form submission and in person.

• Be a Trusted Consultant: Help clients navigate their workspace needs and find solutions that set them up for success. You will manage a portfolio of clients and oversee their experience at CIC, with a focus on growth and retention.

• Show Off Our Spaces: Lead engaging tours that highlight the unique benefits of working at CIC, ensuring every prospect sees how we can meet their needs.

• Drive Growth: Build relationships with brokers, businesses, and community leaders to generate leads, close deals, and contribute to revenue growth.

• Collaborate and Strategize: Work closely with the Sales Director to define and implement sales strategies that help the team exceed its goals.

• Foster Connections: Build and nurture relationships and partnerships that integrate CIC into the fabric of the local innovation community.

• Deliver Exceptional Service: Ensure every client interaction is seamless, positive, and memorable.

ABOUT YOU

You’re a people person with a knack for building relationships and making things happen, and a strong drive to close deals. You thrive in fast-paced environments and love taking ownership of your work. 

The ideal candidate will demonstrate these traits and/or possess these skills:

• Tech-Savvy: Skilled in using technology and CRM tools, such as Hubspot, to enhance sales efforts.

• Collaborative: Be a team player who values collaboration and knows how to work well with others.

• Organized & Multitasking Pro: Can juggle priorities and keep everything running smoothly.

• Exceptional Communicator: Demonstrate strong writing, presentation, and interpersonal skills.

• Driven & Entrepreneurial: Are not afraid of a challenge and bring an innovative mindset to everything you do.

• Community-Oriented: Are passionate about building relationships and supporting your local innovation ecosystem.

YOU HAVE

• At least 3-5 years experience in sales, with a proven track record in cold calling, emailing, and prospecting.

• Real estate experience preferred, but not required.

• Strong relationship-building skills and a natural ability to connect with people.

• Experience with sales techniques such as cold calling, prospecting, and CRM management.

• The ability to manage multiple priorities while staying organized and detail-oriented.

• A collaborative mindset and the drive to work toward team goals.

OUR OFFER

• Starting compensation is $86,555

• 100% company-paid premium healthcare and dental benefits.

• 100% company-paid long- and short-term disability, and life insurance.

• 401k (must be 21+).

• 3 weeks vacation from the start (more with seniority), plus thirteen paid holidays.

ATTRACTIONS OF THE JOB

At CIC, we’re committed to fostering an environment where everyone thrives. Joining our team means you’ll have the opportunity to:

• Work with inspiring clients and colleagues who are shaping the future of industries.

• Grow your career in a company that values innovation, creativity, and hard work.

• Be part of a global community of changemakers.

• Have fun while making a meaningful impact!

Ready to help shape the future of innovation? Apply today and let’s build something amazing together!

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.