Senior Sales Operations Analyst

Posted 17 Days Ago
Be an Early Applicant
Toronto, ON
Senior level
Consumer Web • Internet of Things
The Role
The Senior Sales Operations Analyst will support the sales enablement team by building tools and processes to drive sales effectiveness. Responsibilities include demand planning, promotional planning and analysis, data management, and delivering insights on customer behavior and market trends.
Summary Generated by Built In

Hi, we are ecobee. 

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution. 

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do: 

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.  

Join our extraordinary team. 

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who’ll You Be Joining:  

We’re looking for a Sr. Sales Operations Analyst to support our rapidly growing sales enablement team. In this role, you will help build tools and create processes that enable our Pro sales organization. Working with teams across Marketing, Sales, Finance, and BI, you will turn data into insights and create scalable solutions to help drive sales with our sales team. You will support our Sales Channels on our Sales Enablement team by providing analysis & insight on promotional performance, demand forecasting, competitive & market activity, and supporting the management of our prospect & project pipeline. 

We are looking for a motivated collaborator who uses data and storytelling to enable good decision making, someone who can look holistically at the systems, data, and processes at ecobee and our customers, and optimize these processes to create valuable business outcomes. 

How You’ll Make an Impact:  

  • S&OP – actively participate in the demand planning cycle with the sales & operational teams, work with the teams to identify trends and insights contributing to changes in consumer demand and how they should be reflected in customer specific & aggregated demand plans. 

  • Promotional planning and analysis – create & deliver ROI analysis for all price & co-marketing promotions, communicate cross-channel conflicts, lead post-promotion reconciliation & analysis 

  • Tools, insight & data management – become an internal specialist on customer data ingestion, visualization and business intelligence tools ensuring a high level of data hygiene 

  • Develop customer level insight to help improve sales velocity  

  • Market data & competitive analysis – use internal and external tools to analyze market, partner, & store level cannibalization, promotional impacts, competitor activity, and general market insight 

  • Customer management – take a key role in onboarding new customers, project manage internal system setup, provide key customer demand information to Supply Ops team, and collaborate with our business systems team for EDI setup. 

What You’llBring to the Table:   

  • You have progressive years of experience in sales analytics 

  • You have worked directly with customers/partners in a B2B and/or B2C environment.  Experience with any of brick & mortar, electronic, home improvement, ecommerce retailers, 2-step distribution and/or wholesalers an asset. 

  • You can provide examples of strong project management & organizational skills, and you are able to manage multiple initiatives concurrently. 

  • You have a keen interest in process, enablement, managing data and crafting stories with it. 

  • You can demonstrate strong analytical skills in forecasting and program ROI measurement .

  • You have exceptional MS Office (Excel, PowerPoint) skills, you can pull, summarize, and manipulate data using SQL, you have experience with various software tools like PowerBI, Tableau, SalesForce, and other Sales analytics tools. 

  • You are comfortable operating in a lean environment and skilled at prioritization. 

Just so you know: The hired candidate will be required to complete a background check 

What happens after you apply:  

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.  

Interview Process:   

  • A 30-minute phone call with a member in Talent Acquisition 

  • A first round virtual interview for 60 minutes with our Sr. Manager, Sales Operations + Team member– expect technical, behavioural and situational questions  

  • The final step is another 60-minute virtual interview. You will be provided with a scenario, a data set, and some questions similar to that which you’d handle in this role.  You’ll work through the data set to answer the questions and you’ll have the opportunity to ask questions along the way. This will provide you with an opportunity to present your thought process, skills, and insights.  

With ecobee, you’ll have the opportunity to: 

  • Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.  
  • Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts. 
  • Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget. 
  • Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off). 
  • Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls. 
  • Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.  

Are you interested? Let's make it work. 

Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.

We’re committed to inclusion and accommodation. 

ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.

We’re up to incredible things. Come and be part of them. 

Discover our products and services and learn more about who we are.  

Ready to join ecobee? View current openings. 

Please note, ecobee does not accept unsolicited resumes.  

The Company
HQ: Toronto, Ontario
500 Employees
On-site Workplace
Year Founded: 2007

What We Do

ecobee Inc. introduced the world’s first smart wi-fi thermostat to help millions of consumers save money, conserve energy, and seamlessly bring home automation into their lives. With the release of ecobee Switch+, we continue our pursuit to create technology that brings peace of mind and harmony into the home, allowing people to focus on the moments that matter most. ecobee was founded by Stuart Lombard, whose love for tinkering can be traced back to the age of 12, when he built a foldable canoe that could be carried around in a briefcase.

ecobee has been praised for its intuitive design, pioneering room sensor technology, and providing users an environmentally friendly solution—leading to our status as a #1 ranked product on Navigant’s Smart Thermostat Leaderboard.

We're a rapidly growing tech company in the heart of downtown Toronto and we employ some of Canada’s leading engineers and developers. ecobee is a fun and casual workplace with an open concept office, an in-office bike rack & lots of free snacks.

We take pride in making a meaningful difference to the environment, all while being part of the exciting connected home revolution!

For more information, visit www.ecobee.com.

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