Senior Representative, Bilingual Fraud

Privacy Statement

The personal information that you provide on this form and throughout the recruitment process is collected by SYF for recruitment and selection purposes and may also be used for related purposes, such as the administration of your application.  Your personal information will not be disclosed to any third parties except:

• SYF’s related companies;
• SYF’s third party background checking agency;
• the recruitment agency through which you contacted SYF, if applicable; and
• as required by law or for the purposes of obtaining professional advice in relation to your application.

If you choose not to provide the personal information requested during the recruitment and selection process, SYF may not be able to accept or consider your application for employment.

You are able to request access to the personal information that SYF holds about you in relation to your application by contacting Human Resources.

Job Description:

Qualifications

• Completed at least 2nd year in College or 2-year Associate course (72 units) – 2 years
• Excellent English Verbal and written Communication Skills
• Excellent Spanish Verbal and written Communication Skills with at least Level 5 proficiency
• At least 6 months BPO/Call Center experience
• Willing to work on shifting schedule, mostly at night.
• Has a Minimum Wired Internet Connection of 30 MBPS
• Amenable to work in a shifting schedule.
• Amenable to work in a hybrid set-up during training and pre-dominant Work from home after training.

Required Competencies

• Ability and willingness to recognize, deliver on card service sales opportunities
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computer skills.  
• Professional Phone etiquettes and ability to work with a Team

Duties and Responsibilities

• Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
• Handle calls from retail partners/customers concerning referred credit applications
• Strictly adhere to all compliance, regulatory and internal business procedures
• Provide exceptional level of customer interaction
• Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
• Make outbound calls/verify transactions on accounts which have been identified as suspicious
• Participate on various teams as necessary.

Job Family Group:

Fraud Operations