Senior Relationship Manager

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Senior Relationship Manager (Luxembourg)

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Brown Brothers Harriman is currently recruiting a Senior Relationship manager to join our Relationship Excellence team. The Sr. Relationship Manager  (Sr. RM) plays a lead role in ensuring BBH relationship excellence and new business development. The Sr. RM is responsible for increasing relationship penetration with existing clients and selling existing as well as new products to prospective clients within territory. Additionally, the Sr. RM works at the most senior levels of client prospects and existing client organizations to ensure satisfaction with current BBH products and services while maximizing profitability and increasing product breadth with clients.

Some of your key responsibilities include:

Relationship Excellence (RE)

• Ensure the delivery of relationship excellence to a designated client base.

• Develop effective and strategic relationships with the most senior levels of client organizations to ensure satisfaction with current BBH products and services while maximizing profitability and increasing product breadth.

• Monitor operational issues and follow through on effective problem resolution through deep collaboration with across the BBH organization.

Business Development

• Responsible for long-term profitability of current client relationships.    

• Achieve annual revenue targets within stated profit margin goals. Delivers new revenue objectives from existing clients based on strong commercial insights on trends in the industry, regulatory changes and client investment strategy.

• Grow revenue with assigned prospects/clients and future key accounts. 

• Coordinate cross-selling activity with Client Service Manager (CM), product specialists, Ops and Systems. Oversee deals.

• Identify and coordinate innovative and integrated solutions to address clients’ strategic challenges using multiple BBH products and services.

• Evaluate existing client relationships and identify new revenue streams through active communication and collaboration with CM, Ops, and Systems.

• Promote BBH products and services throughout the industry and positions BBH for long-term opportunities.

Planning and Strategy

• Develop and maintain detailed sales account plans and RE analysis for individual clients and prospects.

• Monitor development and progress against sales plans for clients/prospects and RE action steps.

• Develop strategic business relationships with top level executives of client/prospect organizations.

• Monitor and track clients and potential clients by developing an in-depth knowledge of their 1, 3, and 5-year business strategy, key imperatives, organizational changes and related activities.

• Actively track and communicate client and market intelligence back to appropriate BBH resources and colleagues.

Risk Management

• Ensures the achievement of bi-directional trust with our clients.

• Collaborates with our risk & compliance functions to ensure regulatory and Firm requirements are fulfilled.

Experience required

• Understands and can describe the full spectrum of major products including custody / fund accounting / transfer agency / securities lending / foreign exchange & technology offerings

• Excellent client-facing skills and presentation skills

• Knowledge of the regulatory environment and other external market forces impacting the asset management and financial institution industries

• Consultative, strategic relationship management & sales experience, approach and methodology

• A credible executive able to gain the confidence and trust at the highest levels within our industry

• Promotes desired culture and associated best practices

• Ability to successfully operate within a team

• Experience and evidence of executing an Insight-Led Sales Strategy

• Experience of deploying technology to support sales activity (including CRM and knowledge management tools)

Knowledge and skills:

• Global asset servicing product knowledge; Cross product knowledge a plus

• Communication skills with demonstrated presentation skills and excellent writing ability

• Proven negotiation skills

• Professional business acumen; Ability to interact in a professional manner at all levels, both internally and externally to BBH

• Detail oriented with proven ability to see open issues to resolution

Other requirements:     

• Foreign language abilities and knowledge of foreign markets are desirable

• Travel is required.

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can

• Direct access to clients, information and experts across all business areas around the world

• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm

• A culture of inclusion that values each employee’s unique perspective

• High-quality benefits program emphasizing good health, financial security, and peace of mind

• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage

• Volunteer opportunities to give back to your community and help transform the lives of others

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.