Senior Relationship Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a Senior Relationship Manager to build and preserve trusting relationships with our clients. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image. 

As a Senior Account Manager at Nuvei, you will oversee relationships with our largest enterprise merchants, cultivating strong connections with key stakeholders. In this fast-paced, dynamic, and entrepreneurial environment, your natural networking skills will be invaluable. You’ll work closely with international contacts across diverse industries and channels, gaining a deep understanding of each merchant’s unique needs. By providing expert guidance on payments and proactive advice on Nuvei’s products and the global payments landscape, you will drive growth for your merchants across multiple channels. Additionally, this role may involve direct management of team members, where you will lead and support others to maximize client success and account performance. 

Responsibilities 

• Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships. 
• Develop a deep understanding of clients’ needs and proactively create tailored plans and recommendations, leveraging your knowledge of our products and industry insights to support their growth. 
• Identify key staff in client companies to cultivate profitable relationships. 
• Resolve client’s issues quickly and effectively. 
• Drive upselling and cross-selling initiatives while ensuring high standards in sales, supply, and customer service processes. 
• Aim to preserve and developed assigned portfolio of clients. 
• Gain solid knowledge of competitors. 
• Leverage transactional data to deliver insights and guidance that help customers enhance performance across all areas of their business. 
• Work closely with our Product teams to help influence our new product developments based on customer needs. 
• Identify and close new opportunities to grow business within your portfolio of customers. 
• Act as a central point of contact to a wide range of internal functions. 
• Face to face meetings with customers on a quarterly basis 
• Taking part in events related to fintech, payments and main industries related to your portfolio. 

Qualifications

• 3+ years of experience in relationship management, sales, or account management. 
• Minimum of 2 years of experience in the payment or fintech industry. 
• Proven track record of managing client relationships and driving revenue growth. 
• Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels. 
• Excellent analytical and problem-solving abilities, with a focus on client needs and outcomes. 
• Proficiency in CRM software and Microsoft Office Suite. 
• Problem-solving attitude 
• Teamwork and leadership/managerial skills 
• Customer-oriented mindset 
• BSc/BA in Business, Finance, Marketing, or a related field. 
• Excellent written and verbal English. 
• High levels of emotional intelligence and the ability to work with diverse teams across various cultures and markets. 
• Experience or ability in directly managing and mentoring team members, fostering their development and ensuring high performance. 
• Ability to adapt quickly to changes in the market, technology, or client needs. 
  

Nuvei is an equal opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei comprises a wealth of talent, skill, and ambition. We believe that employees are happiest when empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Benefits

• Private Medical Insurance
• Office and home hybrid working
• Global bonus plan
• Volunteering programs
• Prime location office close to Tel Aviv train station
  

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