PalmPay

Senior Reconciliation and Settlement Specialist

Posted 20 Days Ago

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Ikeja, Lagos

Mid level

Fintech • Payments • Financial Services

The Role

The Senior Reconciliation and Settlement Specialist resolves issues from electronic transactions, performs automated processing like dispute resolution and reconciliation, engages with partners for service delivery, and manages customer inquiries related to transfers, ensuring timely and accurate transaction practices.

Summary Generated by Built In

PALMPAY is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d'iviore and Tanzania and expanding to other markets this year. We provide innovative digital payment solutions that empower individuals and businesses to thrive in a fast-paced, digital world
Job Purpose

The Reconciliation and Settlement Specialist is responsible for resolving all issues arising from electronic transactions.
Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
Engage aggregators and business partners on improved service delivery
Attending to all transfer related enquiries from banks.

Responsibilities

Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
Attend to customer and merchant disputes and ensure prompt resolution.
Liaise with banks and aggregators on settlement discrepancies.
Identifying, negotiating and closing partnerships deals on direct product offerings.
Liaising with switching companies and card schemes on Settlement issues
Reconciliation of transactions routed through various payments platforms including POS.
Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
Ensures timely reconciliation of all transactions done on the terminals.
Ensure daily validation of transaction posting on system.

Requirements

A Bachelor's Degree or its equivalent
Proven experience (at least 3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
At least 3 years in Digital Financial Services or banking industry experience
Experience with electronic payment systems
In-depth knowledge of payment processing- gateways
Organization and Time management skills
Proficiency in the use of Ms office suites.
Excellent communication skills and interpersonal skills.
Attention to details and accuracy.