Senior Quality Assurance Specialist - Automated Testing / Mainframe

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Quality Assurance Specialist within PNC's Lending Technology Credit Card Processing Rewards organization, you will be based in Pittsburgh, PA or Strongsville, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
As a Senior Quality Assurance Specialist, you will be responsible for reviewing business requirements and translating them into testing requirements. Additionally, you will attend various project meetings, follow our application development topics, as well as provide input to testing requirements as the project progresses. Specific job duties may include the following:
-Test Planning & Strategy
-Develop, document, and maintain test plans, test cases, and test scripts based on business and technical requirements for both Java and mainframe applications.
-Collaborate with developers, business analysts, and project managers to define comprehensive test strategies for end-to-end solutions.
-Manual & Automated Testing
-Perform functional, regression, system, and integration testing for Java-based applications built using Spring Boot and REST APIs.
-Execute tests for mainframe systems, including COBOL-based applications and JCL job flows.
-Design and maintain automated test scripts using Selenium, JUnit, or TestNG for web and API testing or equivalent.
-Utilize RestAssured or Postman for validating RESTful services.
-Mainframe Test Execution
-Run and validate jobs on the mainframe.
-Knowledge of JCL in an MVS environment.
-Ability to understand job dependencies and requirements.
-Able to execute transactions in CICS.
-Use tools such as TSO/ISPF to navigate and test mainframe applications.
-Analyze and verify VSAM, DB2, or other data storage formats used in legacy systems.
-Data Validation & SQL Testing
-Create and execute complex SQL queries for validating backend data across Oracle and mainframe DB2 systems.
-Compare frontend outputs with backend data to ensure data integrity across applications.
-Test Automation & CI/CD Integration
-Integrate test suites into CI/CD pipelines using tools such as Jenkins, Git, and Bitbucket.
-Collaborate with DevOps teams to ensure automated test coverage is part of build and deployment workflows.
-Defect Management & Reporting
-Log, track, and manage defects using JIRA, ensuring clear documentation and prioritization.
-Work closely with development teams to troubleshoot, reproduce, and resolve defects quickly.
-Performance & Security Testing Support – Good to have but not compulsory.
-Assist in performance testing using JMeter or LoadRunner as needed.
-Agile Team Participation
-Actively participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and demos.
-Provide QA status updates and contribute to continuous improvement of QA processes.
-Cross-System Testing
-Conduct end-to-end testing across distributed Java applications and integrated mainframe systems.
-Validate batch processing flows, messaging systems (e.g., MQ Series, Kafka), and real-time API interactions.
-Documentation & Compliance
-Maintain comprehensive QA documentation to support audit and compliance requirements.
-Follow enterprise QA standards and contribute to the evolution of best practices within the QE organization.

Due to the nature of the position, we are seeking candidates with the following:
-Qualifications:
-ISTQB (International Software Testing Qualification Board) or similar QA (Quality Assurance) certification preferred.
-Strong understanding of QA best practices, test metrics, and quality standards.
-Proven ability to quickly learn new technologies and legacy systems.

Technical Skills:
-Hands-on experience testing Java-based applications.
-Experience with mainframe applications – familiarity with JCL, TSO/ISPF, COBOL, and DB2.
-Proficient in automation testing tools such as Selenium, TestNG, JUnit, or equivalent.
-Experience in API testing using Postman, SOAP UI, or RestAssured.
-Good understanding of CI/CD tools like Jenkins, Git, and Maven.
-Solid knowledge of SQL and experience querying relational databases.

Testing Methodologies:
-Strong understanding of Agile/Scrum, SDLC(Software Development Life Cycle), and STLC(Software Testing Life Cycle).
-Skilled in creating and executing test plans, test cases, and test automation scripts.
-Experience in various testing types: Unit, functional, regression, integration, system testing & UAT
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards.
• Leads the effort to work with software developers to resolves issues of incompliance through system modification, reconfiguration or workarounds. Establishes objectives for testing cycles. Develops test scenarios for unit, process, function, integration and acceptance testing .
• Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components. Leads audits and reviews .
• Oversees and leads the efforts to monitor adherence to quality standards in the development, implementation and upkeep of software products. Monitors effectiveness of the assurance process and tools .
• Oversees the tracking of quality assurance metrics such as defect density and open defect counts. Oversees team members responsible for testing and inspection of products to determine compliance with specifications .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Methodology, Analytical Thinking, Automated Test Scripts, Controls Testing, Corporate Governance, Mainframe Programming, Quality Assurance (QA), Quality Support, Selenium, Software Testing, Test Case Development, Usability Testing

CompetenciesAccuracy and Attention to Detail, Analytical Thinking, Influencing, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management

Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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