Senior Project Manager

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

IT Business & Ancillary Services

Overview of Position:

Manages and directly participates in the management of large complex projects and initiatives including analysis, design, implementation, and coordinates activities and provides support throughout the entire system life cycle including project management, requirements definition, analysis, selection/acquisition, implementation, installation, training/education documentation, troubleshooting and technical support to ensure computer applications are designed, implemented, utilized, and managed to provide maximum benefits. Provides mentorship and coaching to develop project managers inside and outside of the PMO. Determines project work schedules, monitors performance and progress, resolves schedule issues and other areas of project contention.

ESSENTIAL DUTIES
1.    Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, changes, risks and issues
2.    Manage a portfolio of complex projects/initiatives that span one or multiple areas of the organization
3.    Plans and manages the day-to-day activities of teams including prioritization of team activities and meeting plans
4.    Full project life cycle ownership: successful project delivery includes full implementation from initiation to completion
5.    Prepares summary team status reports and reviews with Project Director
6.    Conduct weekly team lead meetings to discuss team and project related activities, issues, change, communications, and updates
7.    Ensures completion as identified in the project plan
8.    Ability to assess risk and mitigate impact to project.
9.    Ensure high quality of deliverables as identified through defined processes and in conjunction with the Project Quality Control Team.  These include: Activities of one team do not adversely impact activities of another team, changes are combined when appropriate to avoid duplicate effort, thorough testing to minimize problems at go live, and quality deliverables are prepared.
10.    Manage identified issues by the project team and bring to resolution
11.    Escalate to the Project Director issues which cannot be resolved
12.    Develop weekly status and project reports that address outstanding work, issues and risks to the Project Director
13.    Ensures team decisions are made in a timely fashion
14.    Follows communication process
15.    Extensive understanding and experience of/with project and program management principles, methods and techniques.
16.    Participate in weekly Project Director meeting and participates as needed in bi-weekly Implementation Steering Team meetings
17.    Champion the project
18.    Promotes an atmosphere open to new ideas and constructive interpretation of events and changes.
19.    Quickly and easily adapts to and supports change in technology and the industry.
20.    Utilizes best practice project management techniques and methodologies.
21.    Remains current on information technology, principles, concepts, practices, and technologies.
22.    Coordinates all activities within delivery services and other divisions to provide a seamless set of services to the clients.
23.    Coordinates close relationships with clients to assist with the identification of needs and requirements.
24.    Provides technical leadership to IS and the enterprise including being conversant with the future direction of information systems, how that direction will impact the enterprise, and how current and future systems can be exploited for the benefit of the enterprise.
25.    Provides proactive and effective project management services for all aspects of the project lifecycle.
26.    Provides guidance, direction and management for process improvement and transformation initiatives.
27.    Directs the implementation and development of components of enterprise-wide integrated information systems while providing guidance and direction to the client base.
28.    Supports the development and maintenance of a long-range information system strategic and operational plan.
29.    Remains current on all installed and available application software and maximizes the utilization of this software throughout the enterprise.
30.    Establishes project quality standards/measures, proactively monitors these standards/measures and modifies the measures as appropriate.
31.    Collaborates with other project managers and members of the project management office to provide integrated project management services.
QUALIFICATIONS
1.    Bachelor degree in computer science, business or related program/area or equivalent experience. 
2.    Five years of project management experience, and a minimum of three years of healthcare industry and/or systems experience.
3.    Experience managing large, complex enterprise-wide projects in the areas of information systems, construction, business transformation and other like projects
4.    Project Management Institute Certification (PMP)
5.    Application software certifications as applicable.
6.    Understanding of ITIL, waterfall, agile and related best practice standards and methodologies. 
7.    Strong personnel and project management skills and information systems project/facilitation/technology skills. 
8.    Possesses an understanding of computer system capabilities to address process requirements.
9.    Strong project management skills including and understanding of PMBOK standards and methodologies.
10.    Demonstrated ability to develop creative solutions to complex problems.
11.    Strong oral/written communication skills and customer service skills.  
12.    Experience with managing large system selection, system acquisition, system implementation projects.
13.    Experience managing system development, programming and system maintenance projects and activities.
14.    Experience with Microsoft Office 365 applications and project management tools and systems.
15.    Experience with project and resource management for large complex projects and enterprise initiatives.  
16.    Experience with process re-design and process re-engineering methodologies and techniques.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.    Input and review data through a personal computer (PC)
2.    Read, write and utilize manual and computerized systems and documentation
3.    Collect data, interpret findings, set priorities and carry out established plans.
4.    Regularly lift and/or move 25 lbs.
5.    Occasionally climb, balance, stoop, kneel, crouch or crawl

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.