Senior Project Manager - Boost Mobile

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
Key Responsibilities:

• Program & Project Management: Lead and manage end-to-end program and project timelines focused on improving the customer experience in wireless retail locations; from planning to execution, ensure the projects are delivered on-time, within scope, and on budget
• Cross-functional Collaboration: Serve as a central point of contact and liaison between multiple teams, including business operations, retail partners, marketing, technology, and customer service, to ensure alignment on project goals and objectives
• Customer Experience Focus: Identify areas for improvement in the customer journey across retail wireless locations and implement solutions that enhance customer satisfaction, streamline operations, and elevate the brand experience
• Retail Store Engagement: Build and maintain strong relationships with retail stores to ensure successful program implementation and foster a culture of collaboration; act as the primary point of contact for store-level feedback, ensuring that their insights and needs are reflected in project execution
• Mystery Shop Programs: Oversee and manage mystery shopping programs to assess and improve the customer experience in retail wireless locations; analyze results, identify trends, and work with cross-functional partners to implement targeted improvements
• Research & Development: Conduct market research and business case analysis to develop and refine program strategies that drive business growth and improve operational efficiency in retail wireless environments
• Project Tracking & Reporting: Develop and maintain detailed project plans, ensuring all stakeholders are informed of progress, risks, and milestones; track key performance indicators (KPIs) and ensure that all blockers are addressed proactively
• Problem Solving & Risk Management: Actively identify and address challenges that may impact project success, including resource constraints, process inefficiencies, or external dependencies; work to mitigate risks and resolve issues promptly
• Business Case Development & Follow-Up: As new business cases are presented, collaborate with stakeholders to define project scope and objectives; follow up on action items, track deliverables, and ensure that timelines and expectations are met
• Travel Requirements: Occasional travel to retail locations may be required to oversee project execution, ensure alignment with stakeholders, and assess the effectiveness of implemented solutions
• Continuous Improvement: Foster a culture of continuous improvement by identifying opportunities to enhance business processes, reduce inefficiencies, and improve the overall customer experience

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Business Administration, Project Management, or related field
• 3-5 years of experience in program/project management, preferably in the wireless, telecommunications, or retail industry

Skills and Qualifications:

• Strong understanding of wireless retail operations and customer experience
• Proven ability to develop and manage program/project timelines from conception to execution
• Experience managing retail engagement programs and leveraging mystery shop data to drive operational improvements
• Excellent cross-functional collaboration skills and experience working with diverse teams and stakeholders.
• Strong attention to detail, with a focus on delivering high-quality work within tight deadlines
• Exceptional communication, problem-solving, and organizational skills
• Ability to think strategically while also managing day-to-day operational details
• Willingness to travel as needed to support project implementation
• Familiarity with project management software (HIVE) is a plus

Key Competencies:

• Customer-Centric Thinking: Always putting the customer at the center of decision-making and ensuring a seamless experience across retail touchpoints
• Analytical Mindset: Ability to analyze mystery shop data and customer feedback to drive informed decision-making and operational enhancements
• Attention to Detail: Ensuring that no aspect of a project is overlooked and that all deliverables meet high standards
• Adaptability: Comfortable working in a fast-paced, ever-changing environment with the ability to pivot as needed
• Team Player: Collaborative, with a strong ability to engage and influence cross-functional teams

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.