Programs Support Specialist

Onsite at client location in New York, City.

Advance your career with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

Check us Out: A Day in the Life of the Building of the Future

What you will do 

The Program Support Specialist provides comprehensive oversight and accountability for the management of projects executed by Johnson Controls. This role is responsible for delivering consistent project communications, both internally and externally, to ensure all stakeholders are informed and that projects are completed on schedule and within budget. The Program Support Specialist acts as a primary point of contact for clients, facilitating the resolution of assigned project and operational challenges while conducting periodic reviews to recommend enhancements and oversee their implementation. Actively engages in project sequencing, timeline adjustments, and scope document modifications to achieve Project and Program objectives. This position is full-time and requires onsite presence at the client location in New York, City.

How you will do it

This role will be onsite at the client location, enabling the Program Support Specialist to actively collaborate with client stakeholders.

• Managing projects in alignment with client objectives is paramount. The Specialist will assist in establishing Project standards, policies, and procedures.

• Facilitates effective communication between the client and internal stakeholders, regularly engaging with the client to maintain awareness of their perceptions, needs, challenges, and potential business opportunities.

• Takes ownership of fostering high levels of customer satisfaction, advocating for the client while also providing counsel when program improvements necessitate modifications on the client side. Aims to achieve trusted advisor status with the client.

• Monitoring and oversight of projects is a key responsibility, including the regular compilation and communication of information related to critical activities, resources, and timelines.

• The Specialist will create pre- and post-sale tracking reports, updating them weekly for all projects.

• Collaborates closely with the Strategic Account Manager and actively contributes to regular performance reviews with all key stakeholders. Acts as a liaison between the client, Sales, Centers of Excellence, Field Delivery Teams, and Business Partners when reviewing and refining key Program elements. Escalates issues as necessary Initiates program projects and ensures adequate support is in place. Identifies, measures, tracks, and realizes benefits.

•  Aids in the identification of project risks and provides support and assistance to field delivery teams.

• Reports weekly on project status to key stakeholders, monitors and controls project performance, and implements a project-controlled environment (Playbook requirements).

What we look for

• Required B.S. in Computer Science, Engineering, or equivalent industry experience in functional project management within a complex physical security environment.

• A minimum of 8 years of physical security experience, including regular interaction with general contractors, property managers, and client stakeholders.

• A thorough understanding of both installation and service components of operational performance.

• Detailed knowledge of access control technologies is essential.

• Excellent leadership skills with at least 3 years of experience managing professionals in a construction setting, with a deep understanding of permitting and union complexities.

• A self-starter capable of reviewing processes and instilling continuous improvement methodologies, including the establishment and execution of a formal quality assurance program.

• Strong verbal and written communication skills, including presentation capabilities. Ability to lead and engage in meetings, representing both JCI and the client as required.

• Required technical expertise includes certification or exposure to enterprise-wide access control and video systems.

• Exceptional organizational skills and the ability to adjust labor efforts to meet fluctuating demands.

HIRING SALARY RANGE: $94,000 - 125,500 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

#LI-Onsite 

#LI-MM1

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.