Senior Program Manager

Posted 14 Days Ago
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City Point, City of Boston, MA
Senior level
Fintech • Software
The Role
The Senior Program Manager will oversee cross-functional programs at SS&C, focusing on enhancing customer experience and managing large-scale projects. Responsibilities include coordinating teams, defining success metrics, and tracking project progress while ensuring alignment with organizational goals.
Summary Generated by Built In

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know The Team:

As a growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world’s global M&A deal flow and 50% of the private equity raised globally. The PMO team is pivotal to driving transformative change at Intralinks, ensuring the success of cross-functional programs that shape the future of our offerings and customer experience.

Why You Will Love It Here!

  • Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

  • Contribute to the company’s transformation journey by managing programs that enhance customer experience and align with our evolving product offerings
  • Lead cross-functional change programs that align with organizational priorities and bridge gaps between teams, ensuring seamless coordination and impactful delivery
  • Use your industry knowledge and experience to help organizations successfully execute on business transformational projects
  • Primarily responsible for the management and delivery of Intralinks change programs and new product offerings. Oversee large projects, across all geographic locations, coordinating execution for timely delivery
  • Understand the specific details of task on projects to be able to follow discussions about technical direction, tradeoffs, and related risks and impediments
  • Rigorously track all project tasks, maintaining detail on ownership and target dates, and recognizing / recording any related slips, risks and impediments
  • Help teams prioritize work and coordinate dependencies with other project teams, programs, and stakeholders making sure team members are appropriately responsive
  • Provide feedback to leadership on how existing processes work, and any related issues that should be addressed.  Report non-standard processes being used within a project and offer insights into whether these processes are effective
  • Define and measure program success metrics to track the impact of initiatives on organizational transformation and customer experience

What You Will Bring:

  • Bachelor’s Degree in a related field and 10+ years of experience successfully managing and leading programs
  • Proven ability to lead cross-functional transformation programs, aligning stakeholders across different functions to achieve organizational goals
  • Ability to recognize internal and external business challenges and work with senior leaders to recommend process, product, or service improvements
  • Proven experience mentoring team members in project management standards
  • Experience working both independently and in team-oriented collaborative environments
  • Proven conflict resolution and problem-solving ability, excellent communication (written, verbal and presentation) and interpersonal skills
  • Proven experience in building detailed project plans, management of project dependencies, change requests, issues, risks with mitigation of impact to desired project outcomes and timely escalation of issues and delays
  • Succinct status reporting to all audiences including project team, stakeholders, management and executives

It would be great if you also had:

  • PMP Certification and/or PMI training
  • Advanced level experience with Microsoft Office (Word, Excel, PowerPoint, Visio), SmartSheet

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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The Company
HQ: Windsor, CT
22,000 Employees
On-site Workplace
Year Founded: 1986

What We Do

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 22,000+ employees in over 150 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

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