Senior Program Manager, E-Commerce

Job Description

At Whole Foods Market, we believe in the power of good food and the impact it has on our lives and communities. We’re currently hiring for a Senior Program Manager to lead our e-commerce initiatives and enhance our customer experience. If you’re passionate about transforming the way people shop for groceries online and eager to make a difference, we want to hear from you!

As our Senior Program Manager, you will be at the forefront of our e-commerce strategy, driving key projects that connect our customers with the high-quality products they love. You’ll collaborate with talented teams across global and regional operations, and Amazon business, operations, and technology to create seamless experiences for delivery, pickup, and catering. Your insights and leadership will guide the evolution of grocery e-commerce at Whole Foods Market.

This role is based in Austin, TX, with an expectation of being in the Store Support office five days a week.

Key Responsibilities:

• Lead Innovative Programs: Own and execute pivotal e-commerce projects to achieve customer, business and financial results.
• Optimize Our Offerings: Utilize competitive analysis, assessment of business results, and customer insights and feedback to identify opportunities for program improvement.
• Drive the Business: Develop and implement program specific goals and tactical plans that drive business results and elevate the customer experience. Build business cases to support prioritization of new projects and strategies to drive program results.
• Manage with Precision: Creates and oversees project timelines and budgets, ensuring effective communication with stakeholders throughout the process.
• Analyze and Report: Create comprehensive reports that provide insights into program performance and guide strategic decisions.
• Informs Stakeholders: Drives business operational cadence for assigned programs and projects including weekly business reviews, monthly/quarterly business reviews, and annual operating plans.
• Empower Your Team: Mentor and support new Team Members, fostering a culture of growth and collaboration.

What You Bring:

• A strong background in e-commerce strategy, planning, and execution.
• Excellent analytical and financial skills, with experience building financial models and defining and vetting assumptions, and the ability to translate data into actionable insights.
• Exceptional communication abilities that resonate with diverse audiences.
• A collaborative mindset, with a talent for building meaningful partnerships across departments.
• Ability to lead and facilitate discussions and decision making process with cross functional partners and senior leadership.
• A thorough understanding of project management methodologies and a knack for keeping projects on track.

Qualifications:

• BA/BS degree and 4+ years of relevant experience, or an equivalent combination of education and experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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