Senior Product Owner

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

About the role

Our growing team is looking for a Senior Product Owner!

Are you passionate about digital innovation and product management? Are you a results-driven customer experience advocate looking for an organization that embraces design, innovation, and agility? Do you have a proven record of launching and optimizing digital products?

With a focus on customers and business objectives, you will lead multidisciplinary experts in the development of web / mobile web solutions to improve the self-serve experience and increase performance by managing the Client Centre product portfolio.

As an expert of our web self-serve product, you are responsible for frequently launching new enhancements, tracking their performance and communicating results/recommendations.

What you will accomplish with us: 

• Lead and inspire a multidisciplinary Agile team from ideation to execution.

• Partner with teams and managers to enable initiatives.

• Work with designers, copywriters, and developers to create the best solutions and experience for our customers.

• Prepare user stories and manage the backlog, creating value for both the company and our customers.

• Ensure planning, lead reviews and demos and participate in committees and retrospectives.

• Ensure that products create a high level of engagement and exceed customer expectations.

• Ensure products are delivered according to roadmaps.

• Integrate customer feedback and insights from performance measurement into roadmaps.

• Contribute to continuously improve the product management practice.

What you bring to the table:

• Minimum of 7 years of experience creating and delivering digital products.

• Expert in Agile methodologies.

• Good knowledge of performance measurement tools such as Google/Adobe Analytics.

• Proven experience in product management.

• Expert in presenting and facilitating workshops.

• Good understanding of the technical aspects of design and development.

• A problem-solving, results-oriented, self-directed leader.

• A visionary, with an innovative spirit, and the first to know about the latest trends.

• Data and statistics oriented.

• An entrepreneurial spirit with proven project planning and management skills.

• Passionate about the user experience.

• Highly diplomatic and excellent at developing and maintaining relationships.

• Funny, creative, analytical, curious and resourceful.

• Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
 

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.