At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
The US Intermediaries (USI) Client Experience team at T. Rowe Price is seeking an experienced Senior Product Owner to lead the team responsible for the Advisor digital experience. The Senior Product Owner, USI Client Experience is responsible for creating compelling client experiences designed to drive profitable actions. In this capacity, the incumbent identifies or applies trends in digital and client behavior. The role may provide inputs and recommendations for investment product strategy as well as product development, services, and digital client experience. The Senior Product Owner works closely with senior business leaders, Product & Marketing, and Technology partners to understand client needs and translate them into digital strategies that drive engagement, deepen relationships with the firm, increase retention, increase satisfaction and loyalty, and generate net new flows.
Responsibilities
Experience discovery and strategy:
- Document and analyze the current state of the customer experience. Identify business problems and opportunities to drive business value via use cases and user journeys.
- Conceives, develops, and implements digital product solutions, or services aimed to improve the investment product client experience for US Advisors.
- Independently leads initiatives in support of the business vision by developing the business case, aligning resources, developing communication plans.
Experience design:
- Lead stakeholders, SMEs, creative resources, and activation partners to document desired customer experiences.
- Consider cross-channel interactions and prioritize competing experiences.
- Provide creative resources with template specifications and technical requirements to development teams.
Experience delivery:
- Manages complex development projects from inception through completion and helps support USI team efforts to socialize data-driven recommendations and gain organizational commitment to ensure effective resource alignment.
- Adhere to Agile best practices and utilize tools and technology for experience delivery.
- Ensures annual legal and compliance reviews and adjust experiences as necessary due to regulatory changes.
Experience measurement:
- Coordinate with data measurement teams to ensure accurate, timely, and relevant experience metrics.
- Analyze performance, provide reports, and identify observations to optimize performance or generate new experiences.
- Ensure comprehensive tracking through automated reports and create data visualizations as needed.
People Leader and Mentor:
- Manage onboarding, training, and ongoing coaching of team members.
- Recognize associates as appropriate and provide feedback in support of development goals.
- Lead and mentor a cross-functional Agile team when serving in a product owner capacity.
Qualifications
Required:
- Bachelor's degree or the equivalent combination of education and relevant experience AND
- 8+ years of total relevant work experience.
Preferred:
- Demonstrated success leading a productive team of direct reports.
- Experience or familiarity with Adobe marketing technology or similar for content management, analytics, and/or digital marketing.
- Ability to lead and influence cross-functional projects/workstreams.
- Excellent written and interpersonal communication skills and ability to effectively connect with all levels of the organization.
- Background in financial services firm or other similarly regulated industry.
- Strong analytical skillset and ability to source and analyze data from databases.
- Agile certifications or familiarity with principles.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to two days per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
$108,000.00 - $184,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$119,000.00 - $203,000.00 for the location of: Washington, D.C.
$135,000.00 - $230,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
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Competitive compensation
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Annual bonus eligibility
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A generous retirement plan
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Hybrid work schedule
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Health and wellness benefits, including online therapy
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Paid time off for vacation, illness, medical appointments, and volunteering days
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Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
Top Skills
What We Do
T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on—now, and over the long term.
Headquartered in Baltimore, Maryland, we provide an array of mutual funds, subadvisory services, separate account management, recordkeeping, and related services for individuals, advisors, institutions, and retirement plan sponsors.
At T. Rowe Price, we believe in strategic investing. It has guided how we do business for more than 80 years, and it’s driven by independent thinking and rigorous research. So our clients can be confident that we’ll strive to select the right investments as we help them achieve their objectives. Strategic investing means that we don’t stop at surface level analysis. Instead, we go beyond the numbers. Our investment professionals travel the world, visiting the companies they evaluate. It’s this passion for exploration and understanding that has helped inform better decision-making and prudent risk management for our clients since its founding by Thomas Rowe Price Jr. in 1937.
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