Senior Product Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Job Summary: 

Pets Best is seeking a Senior Product Manager who will own the product roadmap for driving new pet growth through user experience innovation and best in class optimization.  The ideal candidate will combine the use of analytics, user experience, functionality, and engagement to define leading web and mobile digital customer experiences. This individual will coordinate with teams in IT, Marketing, and Business Development, and have a firm understanding of the competitive landscape to inform decision making and prioritization.

Job Location: Remote - On occasion we may request you to travel for in person engagement activities such as team meetings, training and culture events.

Main Responsibilities:   

• Design and develop API’s, in close collaboration with engineering, relationship management, and business development teams.

• Analyze web and app analytics to understand customer and partner journeys and develop insights that help inform features, functionality, and future improvements across the business

• Develop a dashboard and metrics to communicate leading indicators and track progress against key goals and objectives

• Build and maintain a product roadmap for consumer facing applications (both pre-and post-purchase) with clear and compelling business requirements

• Clarify business needs and translate requirements into UI/UX

• Ability to convert business requirements into technical stories and acceptance criteria in JIRA

• Collaborate with internal and external IT resources and various departments to implement new feature/functionality enhancements

• Design, implement, and analyze AB test result to guide effective decision making

• Build a strong cross-functional network and foster close working relationships with internal stakeholders

• Present learnings and recommendations to internal and external business partners

• Identify market needs and propose new functionality based on competitive research and sound analytics

• Understand consumer and digital marketing trends, consumer purchase cycles and best practices in UX and development

• Excellent communication skills, both verbal and written

• Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.

• Perform other duties and/or special projects as assigned

Qualifications:   

• Bachelor's degree OR in lieu of degree; high school diploma/GED and 5+ years of Digital Project and/or Product Management experience

• A minimum of 2 years of project management experience, preferably Agile / IT Project Management

Preferred Qualifications:   

• Experience working on consumer facing web and mobile experiences

• An understanding of API products and technology

• Familiarity with current digital design standards and user experiences

• Demonstrated project and product management skills with strong attention to detail

• Flexible, high energy, self-starter with an emphasis on action

• Able to work in a fast-paced environment and manage multiple projects with little supervision

• Able to build consensus across cross functional teams and matrix organizations, strong communication skills

• Familiarity and experience working with technical teams in an agile development process, including the use of agile tools (JIRA, Confluence)

• Training in scaled agile framework (SAFe) and/or Certified Scrum Product Owner (CSPO) certification

• High PC proficiency (MS Office, Teams, PowerPoint, etc)

#li-Remote 

#PetsBest

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)