Senior Product Manager

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As Housecall Pro endeavors to build and improve our products, we’re seeking a Senior Product Manager with passion and experience building something from the ground up - including foundational research, a big vision, thoughtful strategic planning and a sense for iterative launches. As a Senior Product Manager, you have 1 or more direct reports, and be responsible for leading a squad. By joining our team, you are signing up to grow personally and professionally, and to help others do the same.

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day: 

• Think. Identify market opportunities, and define product vision and strategy
• Conduct in-depth interviews, surveys, and competitor research
• Analyze customer and business data
• Write and present strategy and product overview documents
• Explore. Collaborate to develop strategy, explore compelling solutions, drive execution of building features and functionality, and launch/measure/learn/iterate/improve products
• Support Product Designers with sound design instincts and clear thinking
• Create event models and user flows
• Collaborate with Design and Engineering to develop wireframes
• Partner with business and go-to-market functions to refine product positioning, pricing, risk management, and operational requirements 
• Conduct user testing to validate solutions
• Plan. Effectively plan how to go from idea to delivered product and communicate that plan to stakeholders and product managers
• Create, update, and communicate roadmaps
• Plan day-to-day operations of the product team
• Build. Drive the execution of building features and functionality by doing whatever is needed to keep momentum going alongside stakeholders
• Launch & Learn. Effectively launch, measure, learn, and iterate quickly to improve the product and its performance
• Create measurement plans to monitor feature adoption and usage, and financial performance
• Determine launches for the new product, including: alpha, beta and general availability features.
• Create go-to-market plans and collaborate with Marketing and Operations to execute them
• Rapidly develop post-launch product iterations

Qualifications:

• 5+ years of experience in product management with 1+ year in a leadership role
• Fluency with using Data - tactical (e.g. A/B testing) and strategic (e.g. estimations, sizing) to inform decisions
• Experience working in product, design, and engineering teams that focus on producing customer value and driving business results
• Deep understanding of Product Management processes
• Experience in high performing product organization
• Highly desired: 
• Experience building internal tools/enterprise products 
• Home services industry knowledge
• Experience working across cultures and time zones
• What will help you succeed in this role:
• Passionate about user experience and deep customer empathy
• Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
• Ability to mentor and motivate product managers
• Strong communication skills to reach consensus and move big projects forward
• See into competitive products and draw meaningful insight

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote #LI-SG1

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $121,000-$143,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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