Senior Product Manager

Who We Are

LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more! We are growing fast and are looking for talented, committed, driven individuals to join our team! We have been ranked in the Inc. 5000 as one of the fastest-growing private companies in America by Inc. Magazine five years in a row and we are a certified Great Place to Work®.

Our Values

While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to foster advancement and guide the decisions we make. To bring out the best in our people, we look for individuals who exhibit these core values every day.

Purpose Driven: We're here to make a positive impact on the lives of our neighbors, colleagues, customers, vendors, & the communities we serve.
Innovation: We buck the status quo and change the game
Integrity: We are honest and transparent and do what we say
Collaboration: We cultivate an open environment
Customer Centric: We are here to serve our clients
Entrepreneurial Spirit: We're scrappy and constantly find new ways to succeed

About This Role

We are seeking a dynamic Senior Product Manager to join our team and drive the success of both our mobile and web applications. This role requires experience working with engineering teams in a product organization and will serve as the product leadership within our team. You will be responsible for gathering and prioritizing product requirements from stakeholders, including our CEO, ensuring clear communication, navigating and presenting mock-ups and maintaining detailed documentation. The ideal candidate will have strong organizational skills, excellent communication abilities, and proven experience working with outsourced teams. This is a hybrid role that requires coming into the Alpharetta, Georgia office frequently.

Responsibilities

1. Gathering Requirements:
   1. Work with stakeholders, including the CEO, to gather and document product requirements.
   2. Ensure all voices are heard and input is considered in the product development process.
2. Documentation and Communication:
   1. Maintain organized and detailed documentation of all product requirements, decisions, and changes.
   2. Be the main point of contact for the third-party dev shop, ensuring they have all necessary information and documentation.
   3. Take detailed notes during meetings and ensure action items are clearly communicated and tracked.
   4. Work closely with UI/UX resources to ensure wireframes, mockups and prototypes are built to spec.
3. Project Management:
   1. Create and manage project timelines, ensuring all tasks are completed on time.
   2. Coordinate with the engineering team and other departments to ensure alignment, progress and features are built to spec.
   3. Identify potential roadblocks and work proactively to address them.
   4. Helping plan and refine tickets with the engineering team and reviewing mock-ups to ensure alignment with product goals.
   5. Help guide and build company product roadmap and stay on top of project statuses at all times.
4. Stakeholder Management:
   1. Facilitate communication between the engineering team, stakeholders, and third-party dev shop.
   2. Regularly update stakeholders on project status, challenges, and changes.
5. Quality Assurance:
   1. Work closely with the Engineering team to QA new features and fixes to ensure the final product meets all requirements, expectations and quality standards.
   2. Oversee user testing and gather feedback for continuous improvement.

 Skills and Qualifications 

1. Experience:
   1. Proven experience as a Product Manager, ideally in a senior role.
   2. Experience working with mobile app projects, especially those using React Native.
   3. Experience working with overseas development teams is a plus.
2. Organizational Skills:
   1. Excellent organizational skills to manage multiple tasks and projects simultaneously.
   2. Strong attention to detail to ensure thorough documentation and clear communication.
3. Communication Skills:
   1. Exceptional written and verbal communication skills.
   2. Ability to effectively communicate with technical and non-technical stakeholders.
4. Design & Diagrams:
   1. Experience navigating Figma and presenting wireframes, mocks.
   2. Ability to create wireframes in Figma is a plus.
   3. Experience diagramming workflows and user journeys in tools like Miro & FigJam.
5. Problem-Solving:
   1. Strong analytical and problem-solving skills.
   2. Ability to think critically and make informed decisions under pressure.
6. Technical Understanding:
   1. Advanced understanding of software development processes and mobile app development.
   2. Ability to understand technical documentation and communicate requirements clearly to the engineering team.
   3. Ability to draft tickets for engineering refinement.

 Ideal Candidate 

1. Someone who can take over the organizational and communication tasks currently on the VP of Product & Engineering plate.
2. A person who can keep everything on track, ensuring that the third-party dev shop gets all the information they need promptly.
3. An individual who is proactive in identifying and addressing potential issues before they become major problems.

 What Makes This Role Awesome

LoadUp is committed to providing our employees with a benefits package designed to give you the flexibility you need to ensure a healthy life/work balance. LoadUp offers our employees great benefits and perks, including, but not limited to:

• Competitive salary
• Medical insurance
• Dental and Vision Insurance
• 401K with a 5% Company Match
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Unlimited PTO
• Employee Stipend Program
• Employee Referral Program
• We are a remote Engineering team, but this candidate must be local and able to come into the Alpharetta, Georgia office
• Fun company outings
• Highly collaborative and vibrant culture
• Atlanta Hybrid position: Work from the comfort of your home office and come into our beautiful Alpharetta office at the Avalon.
• Growth opportunities: We promote from within whenever possible and utilize resources to ensure the career growth of all employees
• Work-life balance: We respect and understand boundaries. 

At LoadUp our goal is to foster an environment that celebrates the success of all team members and build a winning culture. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.

LoadUp is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.