At Avochato, we make it easy for organizations to connect with their customers in the most modern and fun ways. Thousands of companies and hundreds of millions of consumers use Avochato to communicate seamlessly over SMS, MMS, WhatsApp, and Live Chat. Our vision is to establish dialogue with each and every one of the world’s 6 billion mobile devices through our SaaS platform.
In today’s world, people prefer to communicate over messaging— it’s easy, fast, and concise. The challenge is that business processes are primarily built around legacy technology (like email and call software). Avochato solves this problem by upgrading companies to messaging, delivering a superior customer experience.
Avochato’s strategy is to leverage the transformative potential of AI to revolutionize communications for both agents and consumers. Recently named a Gartner Cool Vendor in AI and a G2Crowd Leader in messaging software, our company is at the forefront of advanced messaging technology. To support our growth, we’re looking to hire teammates that are passionate about building towards our mission and vision.
Why You'll Love Avochato:
- Avochato believes in personal growth, transparency, and a high degree of autonomy and ownership – we live by our values and always aim to impress our customers
- We're committed to making a positive impact– as leaders we lead people to a better place across all of our team and our customer base
- Sales cycles are fast at Avochato, new features ship weekly, and we celebrate wins on a daily basis across all of our teams
- We use Avochato’s platform on a daily basis – customers love texting, and so does our team, leading to a tight feedback loop between support and engineering
- Avochato is a fully-remote (work from home) company with great benefits
This Role:
As Senior Product Manager, you will help execute on the product vision, strategy, and roadmap across all product lines. Your focus on shipping and improving Avochato's products will directly help scale revenue from new and existing customers. You'll create user stories, conduct user interviews, write detailed product requirements and specifications, manage development timelines, and prioritize product features. Avochato is looking for someone who thrives in working with both tactical and strategic aspects of product. This position requires high engagement and collaboration across the entire company and reports directly to the senior leadership. It’s a position where you’ll work cross-functionally to define and execute on Avochato’s technical roadmap while ensuring our engineering team is delivering excellent value to customers.
Responsibilities Include:
- Managing the product roadmap by collaborating daily with our engineering and design team
- Monitoring and analyzing user behavior to prioritize feature requests and product improvements and enhancements
- Translating customer needs into clear, well-defined product specifications that are laser clear to engineers
- Communicating overall status, progress against success metrics and timelines, risks, and new market opportunities to senior management
- Creating both internal and external product documentation so that everyone understands what the product does and why it matters
- Managing successful product launches to ensure Customer Success and Sales teams are prepared to sell, support, and drive adoption of new and updated product capabilities
What Makes You A Good Fit:
- 5+ years of experience in product management at a technology company
- Excellent writing skills and attention to detail for developing clear product specifications
- A strong understanding of how AI technology can be incorporated into communication product lines
- Ownership in delivering a product experience from customer feedback to design to build to QA to post-launch analysis
- Comfortable discussing technical concepts, managing trade-offs, incorporating feedback, and prioritizing feature development
- Experience using an issue tracker similar to Monday, JIRA, Asana or Github to stay organized & communicate project timelines to every stakeholder
- Experience using analytics tools such as Mixpanel, Amplitude, Google Analytics, and APIs such as Zapier are a plus
- Strong time management skills to maximize team efficiency on the engineering team
- Ability to quickly become an expert on how a product works
- If you have at least 5 of the qualifications above, we encourage you to apply
What We Do
Your customers matter most to you– and they matter most to us.
Avochato is an enterprise mobile messaging company that gives your team the tools needed to have lasting, ongoing, two-way messaging conversations with your customers.
Consumers today prefer to communicate with messaging applications, but enterprises are still built on email and phone systems. Avochato bridges this gap by upgrading your team to messaging.
We believe real-time, two-way messaging provides the best customer experience while helping your company to scale efficiently. Avochato enables communication via text messaging, live chat, WhatsApp, and integrates with Salesforce Sales and Service Cloud.
To learn more, text us at (415) 214-8977.
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