Location: Arlington, United States of America
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Knowing what Thales does today, means asking where technology is taking us tomorrow. We are creating the waves of digital transformation that will cary our customers into the future. Where these transformations intersect and interfere is where the most interesting and innovative tomorrows are being built. Thales operates at the intersection of these technologies to find every tomorrow.
Position Summary
Arlington, Virginia, USA, Hybrid
We are seeking a highly skilled and motivated Product Manager to lead our observability initiatives and support our SRE, NOC and Network engineering. This role will be pivotal in improving our monitoring, logging, and alerting systems, ensuring seamless operations and enhanced customer experience.
Key Areas of Responsibility
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Develop and Execute Strategy: Define and implement the observability strategy, aligning it with the market requirements and company’s overall goals and objectives.
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Collaborate with Teams: Work closely with customers, SRE, engineering, and customer support teams to understand their needs and translate them into product requirements.
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Enhance Monitoring and Logging: Improve existing monitoring and logging systems to provide real-time insights and proactive issue detection.
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Customer-Focused Solutions: Develop observability features that enhance transparency and trust for our customers.
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Product Roadmap: Create and maintain a product roadmap for infrastructure and observability, prioritizing features based on impact and feasibility.
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Stakeholder Communication: Regularly communicate progress and updates to stakeholders, ensuring alignment and transparency.
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Market Research: Stay updated on industry trends and best practices in observability and cyber security.
Minimum Qualifications
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8+ years of network engineering experience, preferably in SaaS in network based companies, or 8+ years of experience as an SRE manager
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Strong understanding of cloud and network observability tools and practices, including monitoring, logging, and alerting systems. Good understanding of how a modern web application is architected.
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Experience in performance and capacity planning. Experience with complicated SaaS deployment processes and tools. knowledge/experience with existing observability solutions – Prometheus, Grafana, open telemetry, Splunk, Datadog, CoreLogic, orb, etc. .
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Ability to analyze complex data and make informed decisions.
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Proven ability to lead cross-functional teams and drive projects to completion.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
•Company paid holidays and Paid Time Off.
•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.
Why Join Us?
Say HI and learn more about working at Thales click here.
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.
Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].
Top Skills
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
