Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION OVERVIEW
We are looking for a talented and creative problem solver to be a Sr Product Manager at Oportun for Online Servicing and Payments team
Online Servicing and Payments are at the core of creating an amazing customer experience for Oportun’s members and play a huge role in delighting our members through the entire financial journey. The charter of Online Servicing & Payments includes ensuring
- That our members stay current with their loans.
- We can support them (when they face financial hardships) in a proactive and system-driven manner.
- And that we can engage them and provide new financial offerings (up-sell) as well as drive additional business for Oportun (Eg: referrals)
As a Senior Product Manager, you will articulate product strategy, set objectives and key results, define roadmaps, and work with the cross-functional team to deliver best-in-class solutions. If you thrive in a fast-paced environment and have a passion for building products that delight users, join Oportun and grow with one of the most innovative and progressive FinTech companies.
RESPONSIBILITIES
- Strategic Leadership: Develop and execute a comprehensive product strategy aligned with the company’s vision and growth objectives. Identify market opportunities and set long-term product roadmaps.
- Cross-Functional Collaboration: Lead a high-performing cross-functional product team that includes engineering, design, data, marketing, and others to implement and build new capabilities and increase reliability and scalability. Drive strong collaboration and alignment up, down and sideways within the organization
- Customer Focus: Advocate for the customer by gathering and analyzing feedback, conducting market research, and leveraging data to drive product decisions. Ensure that product features and enhancements deliver exceptional user experiences.
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure product success and impact. Use data-driven insights to optimize product performance and make informed decisions.
- Stakeholder Communication: Communicate product vision, strategy, and updates to executive leadership, board members, and other key stakeholders. Present compelling business cases and demonstrate the value of product investments.
REQUIREMENTS
- Strong track record: 5+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred.
- Experience with payment systems and third-party payment partners. Working knowledge of loan servicing processes and procedures. Understanding of servicing multiple products across systems.
- Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework.
- Customer-centric: You are passionate about improving the financial health of Oportun’s members.
- Analytical problem solver: You have experience working and delivering on complex problems. You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
- Collaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners.
- Excellent communicator: You are a clear and concise communicator, and you have superb documentation skills.
- Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our members.
- Bonus Points: You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce.
The US base salary range for this full-time position is $114,500 - $183,200.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position. Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process.
Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits.
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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
What We Do
Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
