Senior Product Manager, Interoperability

Abacus Insights is a mission-driven technology company focused on transforming the healthcare data industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met. 

With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. Through our platform, these healthcare organizations can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs.   

Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $81 Million from leading VC firms with deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in a sector that is not only ready for disruption. We're growing quickly and would love for you to be a part of it! 

About the Role:  

We are seeking a highly motivated and experienced Product Manager to drive forward strategic Abacus product development that positions our solutions to meet critical needs of the healthcare payer market. The initial focus will be on developing the best-in-class CMS-9115 / CMS-0057 product suite and will expand to support other payer needs in the compliance and interop space. As a Product Manager, you will play pivotal role in shaping our product vision by identifying, developing and leading critical initiatives with significant ROI to our customers and Abacus while collaborating and providing support to Product Owners on the Platform Product team. 

The ideal candidate will possess extensive experience in healthcare interoperability and demonstrate in-depth understanding of the CMS 9115 and 0057 mandates and their implications for healthcare payers. We are seeking someone with experience integrating and developing products that are directly adjacent to interoperability needs, including Enterprise Master Patient Index (EMPI/MDM) and HL7/FHIR workflows.  

Finally, we are seeking someone with experience developing SaaS solutions with the working knowledge of latest technologies that underpin today’s cloud-based products, including Databricks, Snowflake, AWS, and Azure. This role requires a person who can successfully inform strategic direction, ensure timely execution, foster strong cross-functional collaboration, be the voice of the customer internally, and support sales and delivery with engaging with prospects and clients as a deep SME on interoperability.  

You will:

• Drive product strategy, development and execution of Abacus CMS Interoperability Data Solutions and ensure their timely delivery and alignment with the market needs. 
• Ensure smooth integration of upstream EMPI/MDM solutions in service of interoperability and other offerings.   
• Own the product roadmap for your domain and ensure its value delivery is optimized through ruthless quantified prioritization of features by balancing input from the market, customers, and internal stakeholders.
• Ensure product backlog is “shovel-ready” and presents Product Engineering with a clear problem statement and definition of done before their work can begin.  
• Be the voice of the customer through regular client engagement, evaluating their needs against current product capabilities and potential future enhancements.  
• Understand key Abacus technologies and partner with Product Engineering to effectively guide the enhancement of existing solutions and relentlessly evaluate emerging tech that enables Abacus to maintain its competitive edge and meet evolving customer needs.
• Collaborate closely with product engineering, delivery, support, sales and marketing to inform holistic perspective on product roadmap and ensure successful product launches.
• Conduct market research and analysis to identify trends, competitive landscape, and customer needs to inform product strategy and development.
• Actively engage with clients and key stakeholders (internal and external) to gather feedback, understand pain points, and drive continuous product improvements and innovation.
• Effectively connect with Executive Leadership to provide updates on product priorities, articulate the product strategy and direction, and solicit input to improve value delivery to clients and the market.
• Partner with client enablement to ensure new products and features are supported by an effective documentation collateral (e.g., user guides, implementation guides, etc.) to ensure their smooth implementation and optimized utilization.
• Collaborate with the product marketing team to create go-to-market strategies, product messaging, and marketing collateral to drive adoption and usage of the platform.
• Provide mentorship and guidance to junior product team members, fostering a culture of learning and growth within the team. 

What We're Looking For: 

• Bachelor's degree in Computer Science, Engineering, Business, or related field. 
• Minimum of 8 years of product management experience in US healthcare interoperability, including hands-on experience with CMS mandates 9115 and 0057.
• Experience with integrating or implementing healthcare-related EMPI/MDM workflows.
• Proven track record of successfully launching and managing cloud-native products and services to support healthcare organizations.
• Strong overall technical background with experience in Databricks, Kubernetes, AWS and/or Azure and related cloud infrastructure.  
• Demonstrated ability to understand complex technical systems and experience working closely with engineering teams.
• Previous experience working with international teams (preference for India and / or Nepal) and proven track record of successful delivery in this environment.
• Excellent communication and presentation skills, with the ability to effectively communicate complex ideas to both technical and non-technical stakeholders.
• Experience with Agile and Scrum methodologies, and familiarity with product management tools (e.g., Jira, Confluence, Productboard).
• Exceptionally strong client / prospect acumen with the ability to both communicate product features and roadmap and listen empathetically to understand their needs/problems and how Abacus can solve their problems.
• Strong project management skills with the ability to provide leadership in cross-functional teams to ensure on-time / on-budget delivery of commitments.
• A highly proactive get-it-done attitude and the skills to back it up.  
• Demonstrated ability to thrive in a fast-paced, dynamic startup environment. 

Nice To Have: 

• Significant experience working at a healthcare payer in an operational role or developing products to support healthcare payers. 
• Depth of expertise in GenAI product development with experience bringing products based on GenAI to market.  

Equal Opportunity Employer 

As a mission-led technology company that is helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. We are dedicated to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.