Senior Product Manager - Digital Channels
Country: Portugal
Localização: Lisboa
Descrição Geral da Função
We are seeking an experienced and dynamic Senior Product Manager to join our Digital Channels team. The ideal candidate will have a strong background in product management, with a proven track record of successfully launching and managing digital products. Knowledge of Banking and Fintech service although not mandatory is valued. This role requires a strategic thinker with excellent leadership skills and the ability to drive product innovation in digital channels such as mobile banking, online banking, and other digital platforms.
Principais Responsabilidades
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Product Discovery & Strategy: Lead product discovery efforts by understanding user needs, analyzing market trends, and identifying opportunities in our digital channels.
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Roadmap Execution: Define product requirements, create detailed product specifications, and prioritize features for digital channels.
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Stakeholder Management: Collaborate and Communicate product vision and strategy to stakeholders and senior management.
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Go-to-Market: build go-to-market plans to ensure the adoption and success of its products to the end customer.
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UX/UI Focus: Collaborate closely with Product Designers to develop intuitive and seamless user experiences that meet customer needs and drive engagement.
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AB Testing & Experimentation: Design, implement, and analyze A/B tests to validate hypotheses and optimize key product features and customer journeys.
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Cross-Functional Collaboration: Work closely with cross-functional teams, including Data Analysts, Engineering Teams, and Marketing, Security, Architecture, to ensure the successful implementation and optimization of product initiatives.
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Data-Driven Decision Making: Leverage data insights to inform product decisions, track performance metrics, and iteratively improve product features.
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Customer-Centric Mindset: Champion the voice of the customer throughout the product lifecycle, ensuring that our digital products meet the highest standards of usability and satisfaction.
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Collaborate and Communicate: ensure product vision and strategy to stakeholders and senior management.
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Continuous Learning: Stay up-to-date with industry trends, technological advancements, cyber security and regulatory changes affecting digital banking.
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Accountability: Provide and demand accountability and act as customer’s advocate within the organization
Requisitos
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Bachelor's degree in Business, Economics, Finance, Computer Science, or a related field. Master degree or MBA is a plus.
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5+ years of product management experience with a focus on digital channels. Experience in the banking or fintech services industry is a plus.
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Strong understanding of digital banking products and services.
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Proven ability to lead and influence cross-functional teams.
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Excellent analytical, problem-solving, and decision-making skills.
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Strong communication and presentation skills.
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Portuguese and English proficiency is mandatory. Spanish is a plus.
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Ability to thrive in a fast-paced, dynamic environment.
Sobre nós
No Santander cada um de nós é “Risk Pro”. Isto significa ter a responsabilidade pessoal de identificar, avaliar, gerir e reportar eventuais riscos para o banco decorrentes do desempenho das nossas funções. Vamos dar-te o conhecimento e as ferramentas para seres Risk Pro em todas as situações. Esta cultura de riscos é fundamental para o Santander Way, a nossa forma de trabalhar.
O Banco dispõe, nos termos do previsto na Lei nº 93/2021 de 20 de dezembro, de um canal de denúncias – Canal Aberto, acessível através do link https://secure.ethicspoint.eu/domain/media/pteu/gui/105862/index.html
What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
