Senior Product Manager, Clinician Experience

At Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them.  We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Our Perks and Benefits:

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

• Equity in a high-growth start-up
• PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

About the role

As a Senior Product Manager at Two Chairs you’ll tackle meaningful problems and ship intuitive, impactful, and new products for our Two Chairs operating system that supports our clinicians, clients, referring providers, and payers. You’ll bring strong product management skills and expertise in building 0-1 products, and ideally applying AI models to drive efficiency and quality. You’ll collaborate closely with Design, Engineering, Clinical Innovation, and Clinical Operations partners to research, ideate, and produce thoughtful and effective products. You’ll define product strategy for new areas. You’ll be surrounded by smart, ambitious and caring teammates that want to build great experiences together.

You'll be responsible for building tools that improve the day-to-day care delivery for our clinicians and clients.

Core Areas of Responsibility

Product strategy [40%]

• You’ll build the roadmap for your core focus areas, taking in a wide range of inputs, understanding and prioritizing work so your team is always working on the most impactful projects
• You’ll deeply know the clinician, client, and business problems that you’re tackling through research and regular interaction with clinicians and cross-functional stakeholders, and you’ll define and frame those core problems for the team
• You’ll uncover opportunities and validate them based on understanding of the market and our business 
• You’ll define a set of possible solutions that impact every user persona in our ecosystem, based on understanding of the market and our business, and decide on priorities 
• You’ll work with cross-functional leaders to facilitate alignment, often requiring frequent executive involvement
• You’ll drive a data-centric product culture by defining clear KPIs for your team, tracking them, and measuring success

Product execution [40%]

• Consistent definition of strategic solutions for complicated requirements 
• You’ll drive the decision-making process from creating a shared understanding to communicating conclusions
• Clear ability to deliver and explain simple solutions involving experience design or technical architecture
• You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in betas and after full release
• You’ll own and maintain the success and key results for the features and product areas your team is responsible for; and deliver world-class software in every release

Team development  [20%]

• You’ll collaborate with your team, as well as other Product Managers, to explore problems, share learnings, and influence our overall company strategy
• You’ll grow in your career, with dedicated time and support every week to think about how to achieve your goals and get actionable feedback on your work

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• You’ll learn the ins and outs of the client and clinician user experience for your product areas, reviewing existing research and embedding yourself with the cross-functional team of clinical, operations, data, and product development leaders
• You’ll deliver an H1 ‘25 roadmap for your core focus areas, and ship 1-2 features
• You’ll provide input on the use of AI across our products, including participating in decisions on leveraging AI for therapy session documentation

 Where you’ll make an impact in the first year:

• You’ll ship multiple features for new products in your core focus areas to drive user impact and business results tied to our OKRs
• You’ll become an expert of your 2-3 focus areas and deliver a year-long roadmap for them
• You’ll deliver a strategy for how to infuse automation and AI across our tools to improve the user experience and care delivery
• You’ll teach the broader product development team best practices for leveraging AI/automation across our tooling

 You’ll be successful if you:

• Have multiple years (4+) of product management experience.
• Have experience building products aimed at behavioral change or whose foundation is data or measurement
• Have experience building 0-1 products
• Have experience using machine learning/AI to automate workflows and/or improve quality for users
• Have a proven ability to prioritize and pair bold product vision with strong execution
• Excel in product strategy from ambiguous idea to sequenced plan
• Can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive
• Have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts. You’re comfortable using the right approach to navigate ambiguity
• Are entrepreneurial; you don’t need direction; you're self-driven
• Are structured and organized, not ad hoc
• Able to easily switch between thinking creatively and analytically
• Have demonstrable experience of leading a team to ship features
• Are excited about navigating a hyper-growth, rapidly changing, and sometimes ambiguous environment (and helping others do so)

Compensation

The salary range for this full-time, exempt role is $140,000 to $180,000. Placement in this range is based on qualifications and experience.

Please stay alert to protect yourself from sophisticated job scams during the recruiting process.

Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.

More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html 

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