Senior Product Designer (Contractor)

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Senior Product Manager (contractor) at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is looking for a Senior Product Designer who is passionate about creating seamlessly designed solutions. The ideal candidate is detail-oriented, collaborative, and an effective communicator. We are looking for someone to clearly define and prioritize UX problems, and lead the effort to solve them

What will you do? 

• Create user flows, wireframes, and high fidelity prototypes to address user, product, and business needs.
• Conduct user research and testing to define pain points.
• Have a proactive eye on UI/UX issues and drive solutions.
• Prioritize changes and improvements based on impact and complexity.
• Write detailed product and design specifications for developer hand-off.
• Work cross-functionally with product, data, and engineering teams to ensure the smooth launch of new features.
• Use quantitative and qualitative information to continually iterate and improve on the user experience.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. 

Requirements

• Minimum 5 years of experience leading the product design process from start to finish.
• Extreme attention to detail and desire to understand all aspects of our product.
• A portfolio of projects that include user research, ideation, launch, iteration, and results. Please provide a link.
• Ability to balance business, technical, and user needs.
• Experience with Figma to effectively communicate design solutions.
• Ability to make improvements based on quantitative data and qualitative feedback.
• Ability to prioritize based on user impact and development effort.

Benefits

• The chance to build something that changes lives – and that people love 
• Free BetterHelp accounts for all team members
• An awesome community of co-workers

The is a part-time remote contract position with an hourly range of $100 - $130/hr.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.