Senior Product Delivery Associate

Job Description
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
Job Summary -

• As a Senior Product Delivery Associate within our Product Delivery Team, you are trusted with enabling the delivery of products in a stable and scalable way.
• You will work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
• You will need to grasp the needs of both internal and external customers to deliver products that enhance client service.
• This role involves collaborating closely with business, design, and technology partners across a complex technology stack.
• This will require a new operating model focused on rapid experimentation, creative collaboration, and efficient testing. Staying informed about the latest service solutions and having a passion for exceptional service are crucial for innovation.

Job Responsibilities:

• Act as a catalyst, educator, and cheerleader for the DCS Transformation agenda.
• Work with agile project teams in the design, development, and management of digital products and services, from early conceptual definition to design and development, through launch and adoption.
• Launch new products and features, test their performance, and iterate quickly.
• Conduct analysis, process mapping, data analysis, and user interviews to define flows, pain points, and needs.
• Capture/document user stories and requirements for development resources.
• Capture/document front-end requirements for UX Design resources.
• Own objective and scope definition and agreement across end-users. UAT / Testing: Manage the UAT of new features, ensuring adequate test criteria and end-user expectations are met. Planning: Track and escalate project milestones, dependencies, and risks to all audiences, including senior stakeholders
• Ensure timely communication of project progress and completion within the DCS Organization.
• Manage conversations with internal stake holders & external vendors for delivery of functionality/testing/connectivity.
• Coordinate the agenda of the team to ensure work is progressing as planned, providing guidance and direction to achieve project goals.
• Promote teamwork and a collaborative work environment. Self-starter and ability to complete work with minimal supervision/management.

Required qualifications, capabilities, and skills:

• Minimum 3 years of Business Analysis, Test Management and Product Delivery experience
• Strong problem-solving, collaboration, communication, and presentation skills, with proven ability to influence multiple stakeholders without direct authority.
• Exceptional organizational and time management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations.
• Knowledge of multiple functional areas, including Product Management, Engineering, UI/UX, Sales, etc.
• Excellent written and verbal communication skills.
• A track record in working on ambitious strategic and operationally simultaneous complex projects with competing priorities delivered by cross-functional teams.
• Comfortable with Design Thinking framework, lean startup, and familiarity with user-centered practices, UX design, and product ideation.
• Proven analytical aptitude, including the ability to mine and analyses large, complex data sets.
• Familiarity with JIRA and Agile project management methodology, comfortable with managing delivery of functionality and features through development and design sprints.
• Strong problem-solving and problem identification skills to pre-empt obstacles and conflicts.
• Excellent interpersonal skills, team player, with an ability to build effective relationships at all levels of the organization.

Preferred qualifications, capabilities, and skills:

• Experience in a Corporate Investment Bank business functions, Global Markets and Research.
• Familiarity with process mapping tools such as Visio/Lucid, with the ability to understand highly complex processes quickly.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.