Senior Product Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the Consumer and Community Banking team, you oversee the daily operations of incoming and outgoing wires, managing customer feedback, issue resolution, and executive escalations. Utilize your expertise in production support and root cause analysis to enhance the customer experience, with a focus on fraud and scam prevention. Collaborate with cross-functional teams to drive process improvements and effectively resolve customer and product issues.
Job responsibilities

• Lead end-to-end investigation and resolution of wire issues.
• Represent Wires Product during major incidents, engaging in triage calls and communicating updates to stakeholders.
• Manage Corrections Cases for major incidents through resolution.
• Support Executive Escalations by researching issues and providing timely updates.
• Synthesize issue management tracking, define root causes, and propose solutions.
• Build cross-functional relationships to drive business results.

Required qualifications, capabilities, and skills

• 3+ years of experience in product management or a relevant domain.
• Proficient in the product development life cycle.
• Experienced in product life cycle activities, including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Proven track record of managing production and operational issues.
• Strong partnership and collaboration skills.
• Excellent written and verbal communication skills, with the ability to analyze opportunities and recommend solutions.

Preferred qualifications, capabilities, and skills

• Strongly prefer candidates with financial services experience.
• Payments or wires experience is a plus.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.