Senior Product Associate - Card Affluent Product

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the Card Services team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities

• Understand customer problems, convert them into problem statements, and provide innovative solutions through design thinking.
• Collaborate with data, design, and engineering teams to conduct discovery and assess the impact of the problem.
• Lead end-to-end feature ownership from ideation to implementation, maintenance, and support.
• Write initiatives, contribute to user stories and acceptance criteria, and participate in all agile events.
• Develop business requirements clearly for developers.
• Support product road mapping, sprint planning, and build strong relationships with stakeholders for effective decision-making and go-to-market planning.
• Collaborate with product teams, technical architects, developers, and tech leads to understand the technology roadmap and support end-to-end testing lifecycle.

Required qualifications, capabilities, and skills

• Minimum 3 years of product management or technical business analyst experience, including defining user experience needs, writing epics, stories, and acceptance criteria.
• Direct experience working in an agile team, mastery of agile practices, and proficiency in Jira and Confluence.
• Passion for online and mobile technology, with knowledge of industry structure, trends, and key companies.
• Excellent written and verbal communication skills, capable of presenting ideas clearly to senior stakeholders.
• Highly organized and self-motivated, with the ability to design customer-focused products, execute product release plans, and adapt to internal and market changes.
• Proven ability to achieve goals related to digital experience, product performance KPIs, time-to-market, and stakeholder satisfaction.
• Strong influencing and relationship management skills, with the ability to drive cross-functional teams and manage multiple initiatives simultaneously.

Preferred qualifications, capabilities, and skills

• Experience in software development or programming, essential due to the technical nature of the role.
• Expertise in user-centric designs to drive optimal customer journey outcomes.
• Experience working with distributed scrum teams is a plus.
• Understanding of the card issuing industry and its economics.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.