About this role:
Wells Fargo is seeking a Senior Procedure Writer.
In this role, you will:
- Lead or participate in developing documentation or document publishing strategy, policy and guidelines
- Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
- Review and edit material authored by others
- Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
- Complete quality control assessments of the work performed by team
- Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
- Serve as team lead or escalation point
- Provide guidance to less experienced technical writers
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Partner with clients to review audience and develop strategy to address technical documentation needs
Required Qualifications:
- 4+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
As a Procedure Management-Senior Procedure Writer, your primary role is to oversee the development, implementation, and maintenance of standardized procedures and processes within Commercial Banking Operations. You will work closely with various lines of business to ensure that operational procedures are documented, optimized, and aligned with the business and regulatory requirements. In addition, you will be responsible to ensure the effective development, implementation, and governance of standardized procedures. You will oversee the entire lifecycle of procedural documents, from creation to retirement, and comply with pre-established governance. Your attention to detail and strong organizational skills, functional expertise will be instrumental in driving efficiency and consistency.
Key Responsibilities:
• Procedure Development and Implementation:
• Collaborate with department heads and subject matter experts to identify, document, and standardize operational procedures.
• Conduct thorough process analysis to understand current workflows, identify inefficiencies, and propose improvements.
• Write clear, concise, and user-friendly procedural documents that outline step-by-step instructions, roles, and responsibilities.
• Monitor adherence to procedures and address any deviations or non-compliance issues through appropriate channels.
• Procedure Maintenance:
• Regularly review and update existing procedures to reflect changes in business practices, technology, or regulatory requirements.
• Establish a formal review process to solicit feedback from stakeholders and incorporate improvements as needed.
• Ensure that the procedures are properly version-controlled and maintained in the centralized repository or document management system
• Governance and Oversight:
• Collaborate with quality assurance teams to ensure that procedures align with quality standards and regulatory guidelines.
• Implement corrective actions for procedure enhancements to address gaps or deficiencies identified during RCSA, audits.
• Document SLA’s/ key performance indicators (KPIs) related to process efficiency and effectiveness and drive initiatives to optimize performance.
• Adhere to governance frameworks and controls to ensure compliance with regulatory requirements, industry standards, and internal policies.
• Monitor compliance with procedures and provide guidance and support to address any deviations or non-compliance issues.
•Continuous Improvement:
• Drive a culture of continuous improvement by identifying opportunities to streamline processes, enhance efficiency, and reduce risk.
• Foster collaboration and knowledge sharing among teams to identify best practices and implement process improvements.
• Stay abreast of industry trends, regulatory changes, and emerging best practices in procedure management and governance
Qualifications:
• 10+ years of experience in Operations/ Financial Industry
• Proven experience in procedure management, business process improvement, or quality management roles.
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
• Experience with document management systems and process mapping tools will be a plus
Posting End Date:
6 Mar 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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