Senior People Services Rep - Total Rewards

Job Title:

Senior People Services Rep - Total Rewards

Department:

Human Resources

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position provides information on Benefits, including, but not limited to, financial wellness, core benefits, leave, and disability, to address complex employee inquiries. The incumbent may serve as a generalist with both breadth and depth on topics such as company policy, payroll, HRIS administration guidance, and internal systems information on escalated and/or complex inquiries. This position serves as a team lead and provides subject matter expertise.

Job Description:

Key Responsibilities:

• Administer various employee benefit programs (both domestic and international), such as group life, medical, dental, disability, pensions, 401K/defined contribution and investments; facilitate new hire benefits enrollment and education
• Address distinct incoming employee inquiries, providing personalized information and solutions on all HR and HRIS questions promptly via incoming phone calls, emails, and chats; escalate lengthier and more complex questions
• Create and maintain documentation of processes and procedures; identify and lead changes to improve team operations
• Ensure all paperwork and data received is processed accurately and in a timely manner
• Report and reinforce acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness
• Communicate, interpret, and provide guidance most complex People Department policies and procedures for all levels of employees
• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in the HRIS
• Assist in leading HR technology and application testing, implementations and/or updates; execute periodic mass data changes
• Coordinate as needed with HR Centers of Expertise and People Operations to ensure that human resources core services are delivered effectively and efficiently
• Train, mentor, and onboard junior team members
• Create cadenced reporting and auditing schedules
• Escalate employee performance concerns to formal management team

Qualifications:

Minimum Qualifications:

• High School Diploma/GED with 2 years of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry
• AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Experience providing mentorship and guidance to a team in a customer service setting
• Ability to accurately analyze situations, offer solutions using problem solving skills, and reach productive decisions based on informed judgment
• Ability to act professionally, maintaining composure and confidentiality
• Ability to follow established procedures while offering process improvement suggestions
• Ability to communicate effectively through all mediums
• Proficient active listening skills
• Ability to manage multiple priorities
• Ability to work individually or as part of a team
• Maintain a people-centric mentality
• Ability to learn new technologies related to the job
• Knowledge of HR practices, procedures, & policies
• Knowledge of quality assurance within call-center environment
• Knowledge of organizational change management best practices

Preferred Qualifications:

• High School Diploma/GED with 2-3 years of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry
• Spanish speaking or other multilingual capability

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

Bachelors: Business Administration/Management, Bachelors: Finance, GED (Required), High School (Required)

Work Experience:

Accounting/Payroll, Finance, Human Resources

Job Opening ID:

00577698 Senior People Services Rep - Total Rewards (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.