Senior People Business Partner

About PXC

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.

Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we operate across our 3 core sites (Salford, London and Skopje, North Macedonia).

Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day: we care; we challenge; we commit.

About the Role

The role of Senior People Business Partner reports directly to the Chief People Officer (CPO) and sits on the People Leadership team. The team operates in a dynamic and innovative environment where collaboration is the norm and development opportunities are abundant.

The People team is key to the company’s mission, carrying the responsibility to partner with the business in undertaking people plans that drive us towards this mission.

As a strategic partner to executive leaders within the organisation, you will drive the alignment of business objectives with financial and operational goals. This role requires a deep understanding of business operations, financial acumen, and the ability to influence and drive change across the organisation. As PXC continues its transformation to simplify the organisation, delivering the people strategy will be a critical component of this role. You will focus on organisational health and effectiveness within your aligned business area.

This is a senior strategic, yet hands-on role requiring a strategic mindset, operational excellence, and a proactive, solution-focused approach. The Senior People Business Partner will take ownership of key people initiatives across organisational health, end-to-end organisational design, talent management, and support change management using data and insights, ultimately contributing to sustainable growth and operational efficiency.

With a high level of autonomy, you will work independently, providing thought leadership and challenge to executive roles, including the CPO, to deliver people business partnering in a new way for PXC. Key to this role is establishing a new way of working for the business with the People team, ruthless prioritisation, and empowering People leaders to lead on activities traditionally managed by the People team. You will help create a positive, dynamic, and forward-thinking company culture that supports the organisation's strategic objectives and fosters employee engagement and satisfaction.

What you will be working on

• Partnering with the largest employee population within Technology & Operations  and playing a critical role in the success of the company’s mission to be best company to work for.

• Own, develop, and implement a localised people strategy and plan that is data-driven and aligned with the company's overall objectives and goals.

• Influence executives whilst seeking to build and maintain strong relationships with key stakeholders, including senior management and external partners. Channel leaders towards people policy consultants / centres of excellence for individual or team matters.

• Approve people-related decisions within your delegation of authority for the aligned business area.

• Lead the people team located in North Macedona (2 FTE) and have accountability for the in country people budget.

• Coach other People Business Partners, working closely with the Programmes People Business Partner to deliver strategic people programmes across the aligned business area.

• Lead, and collaborate, with business leaders to shape the organisation by reshaping teams and redesigning roles for optimal effectiveness, aligning  organisational designs with cost planning for FY26/27/28.

• A thought leader within the people team in continuous operational excellence, whilst providing the necessary tools, processes, and training (toolset, mindset, and skillset) for leadership.

• Lead business area people-related change and transformation initiatives to ensure smooth transitions and adoption of new structures, cultures, behaviours, processes, and systems.

• Monitor and analyse business performance, providing insights and recommendations to leaders to improve efficiency and profitability.

• Partnering with the business on strategic workforce planning to understand industry/business roadmaps to identify future skills and roles needed.

• Define business area-specific talent management requirements with leadership teams and partner with L&D to analyse skills gaps and address capability development needs.

• Promote Employee Value Propositions (EVPs) consistently through rhythm of business.

• Oversee financial planning, budgeting, forecasting, and analysis to support decision-making processes for the aligned business area. Hold business leads accountable to achieve the FY26 people payroll budget.

• Work with Data & Insights to design and drive data-driven people plans.

• Identify and mitigate financial and operational risks, ensuring compliance with regulatory requirements and company policies.

What will make you successful in your role?

Skills & Experience:

• Extensive experience in a senior HR/People partnering role, leading on end-to-end organisational design, talent management, and stakeholder engagement.

• Proven ability to operate both strategically and operationally, with a track record of delivering results independently.

• Skilled in using data and analytics to inform decisions, measure impact, and identify trends.

• Experience partnering with executive leadership.

• Thought leadership brought to the People team through an understanding of professional and industry best practices.

• Strong capability in leading change management, including TUPE, organisational design, and M&A.

• Application of employee relations in employment history to appreciate the impact of people plans on the employee journey.

• Coaching and mentoring skills applied at executive/senior levels.

• End-to-end ownership of talent management cycles, including but not limited to performance management, talent review, skills mapping, and workforce planning.

Behaviours and Attributes:

• Highly self-sufficient, able to manage multiple priorities and deliver outcomes with minimal supervision.

• Resilient and adaptable, thriving in a dynamic and evolving environment.

• Collaborative and solutions-focused, leading on continuous improvement.

• Role model of championing the PXC culture with a passion for driving organisational and cultural change.

• Strong communicator with the ability to simplify complexity.

How we look after our employees

• Our brand new “PXC Flex” benefit launched in January 2025, which includes Flex30, an additional 30 hours* of leave every year for you to use how you wish

• Our hybrid working policy offers you flexibility to work from home 60% of the time, with the other 40% connecting with your colleagues in one of our accessible and collaborative office spaces

• A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme

• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus

• Free broadband for all employees plus gifts for major life events such as marriages and births

• Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash

• A range of inclusive employee networks to help integrate employees into life at PXC

(* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee)

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.