WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Partner Services & Tools team provides seamless help to our external partners and internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.
We create services and tools that are focused on helping our Partners around the world integrate, test, and deploy the Crunchyroll applications and games quickly and with the highest levels of quality. We do this with tools and infrastructure that optimize the developer experience. We tie it all together with sophisticated automated testing and productivity solutions designed to support our culture of experimentation, autonomy and ownership. Our goal is to focus on delivering the best possible anime fan experience. We are looking for a creative and highly motivated individual who is excited to take on challenging projects and help drive the future of developer productivity tools. To be successful in this role, you must have a strong technical background in product development.
In this role, you will help build our Partner SRE foundations. You will partner closely with our partner teams to ensure services we deploy have sustainability and empower service owners to gain more insights about their services and domains. You will develop tools to help them prevent incidents from happening and enable them to do near real-time detection of failures and more efficient troubleshooting. You will also implement end-to-end observability and visualize the data to achieve the desired availability at scale. You will impact multiple areas of business via continuous improvement of our Partner Platform reliability.
Responsibilities
- Drive continual improvement in observability, monitoring, and scalability, with the primary goal of helping service owners and SREs gain more insight and making troubleshooting and debugging more efficient.
- Develop toolings for automation, execution, and data analysis to equip service owners and SREs to apply reliability and resilience in their services and domains.
- Discovery and fill gaps in the end-to-end reliability, all the way from Crunchyroll clients, cloud gateway, microservices to CDN, etc.
- Write and review code, develop documentation, and debug the hardest problems on some of the largest and most complex distributed systems in the world.
- Coordination, collaboration, and partnership across multiple stakeholders to implement reliability at scale.
In the role of Senior Partner Services Engineer - DevOps, you will report to the Senior Director, Partner Services and Tools.
We are considering applicants for our San Francisco, CA location.
About You
We get excited about candidates, like you, because you have...
- 5+ years of service reliability/operational experience running large-scale, high-performance systems & internet services with a focus on traffic at scale.
- Expert-level knowledge of Unix or Linux systems and TCP/IP network fundamentals.
- Proficient understanding of networking principles, transport, and application protocols, including VLAN, VPN, DNS, TLS, HTTP(s), GRPC.
- Proficient in a programming language such as Javascript, Python etc.
- Ability to work in a highly collaborative environment and to communicate effectively with internal and external partners
- You have experience with AWS cloud platform and their related services (e.g. Route53, S3, Lamda, SNS, SQS, ECS)
- Proficiency in infrastructure as code frameworks (e.g., Terraform, Cloud Formation).
- You have an understanding of SQL (e.g. Redshift, Snowflake, RDS) and NoSQL databases (e.g., DynamoDB, MongoDB) and Graph databases (e.g., GraphDB, Neptune, Neo4j)
- Expertise in GitOps practices and CI/CD, using tools like ArgoCD for automation and Docker for packaging the stack.
- You have experience with CDN services (e.g. Cloudfront, Cloudflare)
- You have experience with different authentication/authorization systems (OAuth2, Cognito, FusionAuth, Okta) and related protocols
- Preferred - B.S. in Computer Science, Electrical or Computer Engineering (or equivalent professional experience)
About the Team
The Technology Partnerships team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of device, payment, and gaming partners to broaden the reach of Crunchyroll's offerings. Our primary objective is to drive growth, open up new acquisition channels, and optimize both the scope and quality of our services. Situated at the crossroads of technology and business, we are dedicated to continually enabling experiences that delights our fans.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
Pay Transparency - San Francisco, CA
$185,440—$231,800 USD
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
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Service. We serve our community with humility, enabling joy and belonging for others.
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Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Top Skills
What the Team is Saying
What We Do
Crunchyroll is the world’s largest destination for anime and manga focused on creating 360° experiences — from video to merchandise, events, and gaming — for fans to connect through the content they love.
Why Work With Us
The quality of our company is a direct result of the quality of our people, so we take the process and art of hiring very seriously. Every position we recruit against is an opportunity for us to enhance and directly impact our culture and climate, and it is a reflection of the values we uphold.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Two in-person days per week. Tuesdays and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if the please.
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