Company Description:
Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.
We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com.
Trust Payments has an exciting opportunity for a Senior Partner Account Manager to join their team.
Location: UK Remote/ Hybrid to any of our offices
Salary: Competitive + Benefits
How will you make an impact in this role?
The Role:
The Senior Partner Account Manager will be pivotal in Trust Payments' growth by managing and nurturing relationships with our most valuable merchant partners. This role will serve as the dedicated point of contact for assigned partners, fostering trust and driving profitability. You’ll work closely with the Head of Partnerships to shape the success of our Partnerships Team, which is critical to our continued growth. Success in this role requires a strategic mindset, excellent relationship-building skills, and the ability to influence key stakeholders.
What We Expect of You, Day To Day:
- Manage and nurture key partner relationships to ensure long-term success and retention, with a target of 98% quarterly merchant retention
- Drive revenue growth by identifying new business opportunities, exceeding annual revenue targets, and pursuing upselling opportunities with existing partners
- Collaborate with the Head of Partnerships to define and align success criteria, key performance indicators, and partner goals
- Provide expertise on payment solutions, advising partners on fraud management, processing, and security technologies to support their business needs
- Lead negotiations and manage partner projects, ensuring favourable terms and on-time, on-budget delivery with a focus on partner satisfaction
- Continuously improve partner engagement strategies, contribute to the development of best practices, and stay updated on industry trends through participation in events and learning opportunities
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field
- 3-5 years of account management experience, preferably in fintech or payments
- Proven track record of managing high-value partnerships and driving revenue growth
- Expertise in developing and executing strategic partner plans
- Strong negotiation skills with complex deal experience
- In-depth knowledge of payment processing, fraud management, and payment security
- Proficient in CRM systems and data analysis tools
- Strong financial metrics understanding and KPI knowledge
- Familiarity with project management methodologies
- Excellent relationship-building, communication, and presentation skills
- Strategic thinking, problem-solving, and leadership abilities
- Adaptable and thrives in fast-paced environments
- Proven success in meeting/exceeding sales targets and KPIs
- Willingness to travel for partner meetings and industry events
Additional Information:
Trust Payments is an Equal Opportunities Employer
We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Get a glimpse into the exciting world of Trust Payments through:
- Our Careers Page
- Our LinkedIn Life Pages
Next Steps:
Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!
To submit your resume for this opportunity, please complete the application form and click 'Submit Application' now.
Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.
We offer comprehensive benefits to support our team members and their families' well-being.
Our robust benefits package includes (subject to local office benefits policy):
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.
What We Do
Our mission is to help businesses to optimise their sales and customer experience through facilitating speedy and seamless payments, loyalty, and data management creating truly Converged Commerce.
Our team of payment experts work with clients to understand their business goals, before providing a payment strategy that matches their requirements. Our solutions are flexible and international; we are passionate about powering commerce all over the world. Wherever your customer is based, and whichever payment method is their preferred option, Trust are here to help.
Our global technology platform connects to 50+ global banks to support multi-acquirer processing, as well as our own merchant acquiring solution in the EU, acquiring.com. The group holds an Authorised Payment Institution (API) License from the UK FCA, Principal Memberships with Visa and Mastercard, as well as money transmission and gaming vendor licences in the US.
