Senior or Principal Process Improvement Specialist (Process Analyst)

We’re excited you’re considering joining a great place to work! 

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this PositionAre you passionate about driving meaningful change through process improvement? As a Senior or Principal Process Improvement Specialist, you will lead enterprise-wide process improvement initiatives using Lean methodologies to enhance efficiency, customer satisfaction, and employee engagement. You will collaborate with cross-functional teams at all levels and play a pivotal role in driving meaningful transformation and fostering a culture of continuous improvement and innovation.

At Texas Mutual, we are proud to be the state’s leading provider of workers’ compensation and a 10-time winner of the Best Companies to Work for in Texas award. With dedicated teams in Austin, Dallas, Houston, and Lubbock, we are on a mission to build a stronger, safer Texas. We protect over 75,000 businesses and help keep 1.5 million Texas workers safe every day. Now is the perfect time to join our team in Austin!

Responsibilities & Qualifications

Key Responsibilities

Lead Process Improvement Initiatives

• Establish and optimize business process improvement efforts using Lean methodologies.

• Drive moderate to complex projects focused on enhancing efficiency, reducing waste, and improving overall performance.

• Identify process inefficiencies, streamline workflows, and implement sustainable improvements.

Facilitate Continuous Improvement

• Develop and implement guidelines, targets, and standards for monitoring and measuring results.

• Conduct in-depth process assessments, analyzing existing workflows, identifying pain points and designing Lean solutions to enhance operational performance.

• Lead workshops and training sessions to foster Lean thinking across the organization.

Project & Change Management

• Manage tactical and strategic projects aimed at cost reduction, enhanced customer experience, and operational efficiency.

• Facilitate change management, influencing cultural shifts toward continuous improvement and business success.

• Collaborate with stakeholders across business, technology, and product teams to identify process gaps and implement solutions.

Process Performance Measurement

• Collect and analyze data to measure process performance, track key performance indicators (KPIs), and provide actionable insights for ongoing process refinement.

• Develop key metrics to measure process improvements and identify indicators for future opportunities.

Thought Leadership

• Foster a collaborative and inclusive environment, encouraging engagement and participation in Lean initiatives and process improvement activities.

Additional Responsibilities for the Principal Role

• Mentor and coach business process improvement team on Lean methodologies.

• Advance Lean methodologies, bringing innovative ideas and solutions to enhance the team’s effectiveness.

• Deliver training programs and guidance to business partners on Lean principles, driving adoption across teams.

• Evaluate existing tools and frameworks, recommending updates based on industry trends and organizational needs.

Qualifications

• Bachelor’s degree or equivalent education, training, or experience.

• At least four years of experience in process improvement and analysis. (Senior: 4–9 years; Principal: 10+ years)

• Strong knowledge of Lean or Six Sigma methodologies, tools, and techniques.

• Proven experience facilitating continuous improvement events.

• Strong project management skills, including knowledge of Agile methodologies.

• Expertise in change management and influencing organizational transformation.

• Exceptional analytical and problem-solving skills, with the ability to assess complex processes and implement effective solutions.

• Strong collaboration and influencing skills, with experience engaging stakeholders at various levels.

• Excellent communication and presentation skills, with the ability to build credibility and promote ideas persuasively.

• Experience delivering training and facilitating workshops on Lean methodologies.

• Proficiency in business software, including Microsoft Word, Excel, PowerPoint , Outlook, and specialized tools such as Visio, Jira, Confluence and Miro.

Texas Mutual Pay Transparency

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Base Pay Range: $109,984.90 - $164,394.30 Per Year

Flex-Hybrid Work Environment:

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Annual performance bonus and merit-based pay increase

• Lifestyle Savings Account ($1,000 per year)

• Automatic 4% employer contribution to retirement plan

• 401k plan with 100% employer match up to 6%

• Student loan repayment matching in 401k plan

• Three weeks’ time off for vacation

• Nine paid holidays and two personal days each year

• Day one health, Rx, vision and dental insurance

• Life and disability insurance

• Flexible spending account

• Pet insurance and pet Rx discounts

• Free on-site gym, fitness classes, and health and wellness resources

• Free identity theft protection

• Free student loan repayment and refinancing consultation

• Professional development and tuition reimbursement

• Employee referral bonus

• Free onsite snacks