Senior Operations Manager, EMEA

The Team: The People & Culture team plays an essential role in supporting our company's strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar's unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstar's success.
The Role: As Senior Operations Manager, EMEA, you will lead and develop a high performing team that serves as the primary point of contact for employees, increases the operational efficiency of the P&C team, while creating a best-in-class employee experience. You will work with People & Culture leaders across all domains and ensure the operations team is set up to support employees and business leaders through all key P&C processes and core functions. You will be responsible for working across the region to create consistency and efficiency in operations and foster collaboration. You will drive process success, work across key stakeholders within and outside of the function and set the roadmap for process improvement initiatives through forms of automation. Additionally, you will support the development of team members to become future leaders in People & Culture. This role reports to the Head of People & Culture, EMEA and is based in our Madrid office.
Responsibilities:

• Ensure that the Operations team is delivering increased business value through driving continuous improvement in effectiveness, efficiency, cost optimization, service automation, focus and scale
• Coordinate the Operations team on key initiatives, championing a consistent approach and experience
• Partner with the global Director of Operations (based in the US) to coordinate the global operations roadmap and priority planning in conjunction with key partners such as P&C PMO, Finance and Central Tech (Workday, ServiceNow).
• Monitor and evaluate KPIs to track, manage and improve existing metrics and identify future measurement opportunities to help drive the ability to make informed business decisions.
• Help attract, grow and retain best in class team members to support our capacity growth, and to maximize our capability to deliver our employee focused solutions.
• Lead, inspire, and develop your colleagues and build a high-performing team.
• Build a best-in-class client service focused team to handle employee queries, responding to escalated issues and reviewing satisfaction levels as needed
• Partner with People & Culture leaders to establish best in class strategy and practices for delivering employee programs
• Assist in other ad hoc activities, tasks, and projects, as assigned.

Qualifications

• Excellent leadership skills. Ability to influence without control as well as to build consensus
• Great verbal, written, and data-oriented communication skills
• Proven success in process improvement; strong command of data and analytics
• Proven track record of leading a team and a strong ability to coach and mentor team members
• Ability to develop a vision, communicate it, and inspire supporters of Morningstar's People & Culture philosophies
• Expert ability to educate, train, and communicate P&C counterparts, managers and employees
• Expert ability to utilize and leverage core business and HR-specific resources, processes, technologies, and internal/external networks when solving business challenges
• High level of accuracy and attention to detail
• Expert ability to problem solve and provide advice to stakeholders.

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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