Senior Operations Consultant/ Employee Readiness Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for driving Consumer AML Operations organizational employee readiness strategies that prepare employees to adapt to changes, new processes, and tools. The role emphasizes identifying challenges and developing solutions in collaboration with cross line of business partners to drive consistency and efficiency across the organization. Leverages technical expertise gained through experience to effectively navigate and enhance current processes and routines. Provides guidance to functional team that assures on time delivery of communications, procedures, and training. Develops and maintains touch-base routines with key partners and leadership to ensure alignment and connectivity, coordinates and validates metrics, monitors training administration, and reports on procedure compliance and delivery to sustain operational health. Tracks readiness progress through metrics and key performance indicators and reports outcomes to adjust plans on data driven insight. Serves as key stakeholder in governance routines and supports audit by managing training evidence and documentation. 

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise

• Manages projects and direct activities of a team related to special initiatives

• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives

• Builds relationships with business partners across various Lines of Business

• Manages and defines responsibilities and accountabilities for key program and projects

Required Qualifications:

• 5 plus years of professional experience

• Bachelor’s degree or equivalent professional experience.

• In depth understanding of the specific industry

• Change management skilled in guiding organizations through change, ensuring smooth transitions, and overcoming resistance.

• Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations.

• Proficiency with Microsoft Office, including intermediate or higher expertise in PowerPoint for creating impactful presentations.

• Effectively manage tasks with tight deadlines and deliver high performance under pressure.

• Effective communication with leadership teams involves clearly conveying ideas, providing updates, and ensuring alignment with organizational goals.

• Outstanding interpersonal abilities, coupled with a strong capacity to seek input and work collaboratively with others.

• Identify, solve, or escalate issues to ensure timelines are met.

• Ability to work effectively both as part of a team and as an individual contributor.

Desired Qualifications:

• Preferred experience in a financial center, banking or operations environment.

• Data Analysis / Reporting .

• Experience with process improvement approaches ( Lean , six sigma ).

Skills:

• Critical Thinking

• Customer and Client Focus

• Decision Making

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Issue Management

• Analytical Thinking

• Oral Communications

• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40