Senior Operations Analyst - Process, Support & Performance Leader

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

FLU Specific Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

FLU Specific Responsibilities:

• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Presents reporting on key performance and implementation status.
• Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research.
• Initiates projects and alternatives to improve operations efficiency
• Ability to use Microsoft Office to support status reporting requirements
• Knowledge acquired through increasingly responsible operations analysis work and on the job training
• Ability to communicate across and up the organization
• Must be able to work independently and is not afraid to make a decision. and act on it
• Provides guidance to associates within own unit regarding procedural, technical and/or operational changes
• Coordinates the testing and implementation of new products and or services impacting the unit
• Prepares and validates procedures and is involved in process improvement initiatives. This position reports to the ATM Exceptions manager
• Weekly/Regular communication to teams regarding procedure and business updates including
• Participate in meetings with business partners as part of projects and change initiatives - this may include system testing
• Provide support and training to representatives within the department including new hires
• Review operational procedures/training material at scheduled review period; provide updates as necessary
• Handle escalation requests and system breaks; report and open tickets for any system issues; follow up with teams and business partners until it’s resolved
• Proactively identify risk in processes and escalate appropriately
• May work production cases on an occasional basis

FLU Specific Required Qualifications:

• Minimum of 3 years ATM Operations experience
• Proven meeting facilitation at all levels
• Excellent written and verbal communication and presentation skills with demonstrated experience in both
• Consulting on procedural, technical, and operational changes
• The ability to coach and train on all levels
• Experience leading implementations for products, services, and operational solutions
• Managing the design, documentation, implementation, and monitoring of new products and services
• Inspecting data to identifying issues and trends
• Coordinating the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment
• Thorough understanding of the business unit's operations processes and implications on other groups within the operations function
• Cash Exception Platform reconciliation experience (Deposits) and/or Recon Plus Frontier reconciliation experience (Dispense)
• Operational accounting experience along with working knowledge of processes to include applicable policies and regulations
• Excellent written and verbal communication and presentation skills with demonstrated experience in both
• Previous experience with general ledger 
• Thorough understanding of debits and credits 
• Exhibit excellent verbal, written communication and interpersonal skills.
• Demonstrate the ability to multi-task, strong attention to detail, proficient with numbers and effective organizational skills
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions, be a continuous learner
• Excels in working among diverse viewpoints to determine best practice to understand future business needs
• Strong technical and analytical skills 
• Self-motivated and results oriented
• Microsoft Suite Product Knowledge/Experience

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Shift:

1st shift (United States of America)

Hours Per Week: 

40