Description
As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.
The Opportunity
As a Sr. Office Support Rep, you will have the opportunity to work alongside a collaborative team in our downtown Cincinnati office location. You will be a part of the team providing assembly services for client and agent correspondence to our external and internal customers, with high focus on accurate, timely customer service.
Job Responsibilities
- Duties include folding and stuffing envelopes, policy pages and claims kit assembly, creation of shipping labels.
- Document Assembly: Assembles, packages and/or distributes moderately complex policy forms, endorsements, marketing and promotional materials. Performs quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials. Operates basic bindery equipment including perforator, punches and stapler.
- Data Entry: Inputs lists, records or other data points into an electronic format.
- Complies with appropriate company and/or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).
- Maintains familiarity with department operations, policies and procedures, as well as the business and organization.
- Performs other duties as assigned.
Minimum Qualifications
High school education, basic computer skills,
Ideal Qualifications
Positive attitude, good work ethic, attention to detail, team minded.
What to Expect
- Focused one-on-one meetings with your manager
- Ongoing opportunities for development and learning
- A place to grow your career in a culture that inspires, rewards and develops employees
- Small company feel with a focus on meeting customer’s needs today and also well into the future
#LI-MM1
Why Join Us.
At MassMutual Ascend, our collaborative culture is key to our success. It’s the reason we’re a leading provider of annuities today, and it’s the reason we’ll continue rising to the top tomorrow. A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.
MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..
Top Skills
What We Do
MassMutual Ascend (previously Great American Life)
At MassMutual Ascend, we are committed to going above and beyond – so when it comes to your financial future, the impossible feels possible. As a leading provider of annuities, we see our products as more than just contracts. Our annuities are transparent and easier to understand, so you always know what to expect.
The status quo isn’t a status we ever want. At MassMutual Ascend, we’ll always be in pursuit of better – so you can navigate your future with confidence.
Products issued by MassMutual Ascend Life Insurance Company, a wholly owned subsidiary of Massachusetts Mutual Life Insurance Company (MassMutual). All guarantees subject to the claims-paying ability of MassMutual Ascend.
Registered index-linked annuities underwritten and distributed by MM Ascend Life Investor Services, LLC, member FINRA and an affiliate of MassMutual Ascend Life Insurance Company
