Senior Network Operations Manager

About Highnote 

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an all in one card issuer processor and program management platform. We give digital-first organizations the flexibility to easily issue and process payment cards that accelerate business growth and profitability. 

We’ve raised $104M+ and grown our team to 120+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. 

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. 

Job Description

Highnote is looking for a Senior Network Operations Manager to join our Partner Operations team. This is a key role working internally across the organization and externally with our key network partners, Visa and Mastercard, sponsor banks, and with our subscribers. This role will lead implementation of projects with the networks, troubleshoot network issues, analyze performance and financial metrics and support the Head of Partner Operations in strategic initiatives. Representative projects include: BIN installation, network project management, network reporting set up and analysis, Interchange analysis and reporting. The role requires extensive experience in BIN installation, management, and with card network rules and terminology. The ideal candidate will have worked at a Card Network and an Issuer Processor. You will partner with many other teams at Highnote, but particularly with Business Operations, Engineering and Finance. You will report into the Head of Partner Operations. 

What you’ll be doing:

• Responsible for day to day operations with Highnote’s card network partners 
• Initiate and manage project implementations with the card networks, including BIN set up and changes
• Analyze network and bank reports and performance to identify errors and opportunities 
• Establish strong relationships with the counterparts at the card networks and sponsor banks 
• Ensure accurate and timely communication regarding network projects and issues with internal teams
• Collaborate with internal teams including Business Operations and Finance 
• Seek process improvements, develop and drive requirements for automation and analysis

What we are looking for:

• 10+ years of experience working with the card networks
• Prior experience working at a Card Network or an Issuer Processor 
• Detailed understanding of BIN set up and management 
• Deep understanding of forms, terminology, and codes used by the networks
• Card Issuing or Acquiring experience 
• Self starter who is motivated and has an outrageous attention to detail

Bonus skills:

• Experience working at a high growth early stage start-up 

Why Highnote?

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization. 
• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees. 
• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity. 
• We’re backed by Oak HC/FT, Costanoa Ventures, and XYZ Ventures. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).

Highnote benefits

• Flexible Paid Time Off 
• 100% healthcare coverage + 75% coverage for dependents
• 401k program
• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• Equity in Highnote
• Stipend to build out your home office; internet and phone reimbursement
• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $175,000-$225,000. 

Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office.  We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates. 

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).