Senior Manager - People Operations

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

About the role

We are looking for an experienced Senior Manager - People Success Operations to oversee and drive operational excellence across key HR functions, ensuring compliance, efficiency, and a seamless employee experience. The ideal candidate will have a strong background in HR compliance, shared services management, onboarding & exit processes, and eventually payroll and payroll compliance.

Location: Bangalore (Whitefield)

Responsibilities

• HR Compliance & Governance:
• Ensure compliance with labor laws, statutory regulations, and company policies.
• Develop and implement HR policies, SOPs, and frameworks in line with industry best practices.
• Liaise with legal and finance teams to manage risk and ensure adherence to employment laws.




• HR Shared Services Management:
• Lead and manage the HR Shared Services team to provide timely and accurate support for employees across functions.
• Streamline HR processes to improve efficiency, accuracy, and service levels.
• Implement HR systems and automation tools for better workforce management.




• Onboarding & Exit Management:
• Oversee a seamless onboarding experience for new hires, ensuring compliance with documentation and background verification processes.
• Manage a structured and efficient exit process, including full & final settlements, clearance formalities, and exit interviews to capture insights.




• Payroll & Payroll Compliance:
• Collaborate with finance and payroll teams to ensure accurate payroll processing.
• Ensure compliance with tax regulations, provident fund, gratuity, and other statutory payroll requirements.
• Work towards streamlining payroll operations through automation and process optimization.

Skills

• Strong knowledge of labor laws, payroll regulations, and HR best practices.
• Experience with HRIS systems, automation, and process improvements.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical skills with the ability to leverage data to make informed decisions that align with business goals.
• Ability to thrive in a fast-paced environment, managing multiple stakeholders and projects concurrently.
• Excellent interpersonal and communication skills, with the ability to influence senior leaders and drive change.

Experience and Qualifications

• 12+ years of experience in HR Operations, with a strong background in IT Services, ITES, or Product Companies
• Proven expertise in managing HR compliance, shared services, and employee lifecycle processes

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success