Senior Manager - Patient Support Solutions Operational Excellence

About the Department
The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?
The Position
As the general project manager for Patient Support Solutions, the role focuses on not only leading projects but also conceptualizing and implementing solutions to drive operational efficiencies throughout the PSS organization. Additionally, the position entails serving as the product owner for pertinent solutions and as the Compliance and Legal lead to uphold integrity across PSS programs. This role also involves establishing operational strategies, systems, procedures, and processes to ensure operational excellence.
Relationships
Reports to the Director, PSS Transformation and Enablement Director. Works closely with other members of PSS, Finance, PCOR, Enterprise Insights, Procurement, Managed Markets, IT, Trade, Product Safety, Legal, and Compliance. External relationships include affordability and reimbursement assistance program vendors.
Essential Functions

• Develop and implement operational strategies, systems, tools, and processes to achieve and maintain operational excellence across PSS.
• Lead and manage projects within Patient Support Solutions to drive operational efficiencies and process improvements.
• Act as the product owner for relevant solutions, overseeing their development, implementation, and optimization.
• Maintain current and forward-thinking industry perspective & knowledge of best practices and benchmark on external trends.
• Ensure operational processes are developed that adhere to the overarching business rules and that operations are tracked, measured, and audited to ensure compliance with Novo Nordisk requirements.
• Ensure necessary framework, processes and business rules are in place to execute and manage operations across patient support platform
• Identify and monitor relevant operational measurements and KPIs, as well as operational effectiveness of operational automations and services.
• Proactively assess and recommend operational best practices and work to ensure standardization and efficiencies across Patient Support Programs team
• Serve as the Compliance and Legal lead, ensuring adherence to regulatory standards and integrity across all PSS programs.

Physical Requirements
0-10% overnight travel required.
Qualifications

• Bachelor's degree from and accredited institution or equivalent is required. Masters preferred.
• A minimum of 8 years' experience in commercial operations, patient support, project management, analytics, or other related roles required. Pharmaceutical industry experience required
• Able to operate in a fast-paced environment with a quality control focus and a documentation orientation
• Creative problem-solving with ability to solve complex unstructured problems, and see opportunities through
• Project Management and Quantitative analysis skills
• Ability to lead and influence without authority and navigate within a matrix environment
• Strong Microsoft Excel and PowerPoint skills required

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.