Senior Manager - Patient Support Analytics

About the Department
The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?
The Position
The Senior Manager, Patient Support Analytics will be responsible for leading the analysis and interpretation of patient support program data to drive strategic decision-making and optimize program effectiveness. This role involves collaborating with cross-functional teams to ensure that patient support initiatives are data-driven, impactful, and aligned with organizational goals.
Relationships
This position reports to the Associate Director, Patient Insights LEAD. Other key relationships include interactions with Patient Support Services, Information Technology, Data Governance, Brand Teams, Market Access, Finance, and other NNI and global stakeholders. External relationships include relations with external consultants, patient support service providers and organizations.
Essential Functions

• Data Analysis and Interpretation
  • Collect and analyze data from various patient support programs to identify trends, insights, and areas for improvement
  • Develop and utilize advanced analytical models to assess program effectiveness and patient outcomes
  • Provide actionable recommendations based on data analysis to enhance patient support services and drive strategic initiatives
• Program Optimization
  • Lead the optimization of patient support programs by leveraging data insights to improve efficiency, effectiveness, and patient satisfaction
  • Monitor and evaluate the performance of existing programs, identifying opportunities for enhancement and innovation
  • Collaborate with program managers to implement data-driven changes and measure their impact

• Cross-Functional Collaboration
  • Work closely with cross-functional teams including PSS, Market Access, Finance, and IT to ensure alignment and integration of patient support analytics
  • Partner with stakeholders to understand their data needs and provide relevant insights to support decision-making
  • Facilitate regular meetings and presentations to communicate findings and recommendations to senior leadership and other key stakeholders
• Reporting and Documentation
  • Develop and maintain comprehensive reports and dashboards to track program performance and key metrics
  • Ensure accurate and timely documentation of all analytical processes, methodologies, and findings
  • Present complex data in a clear and concise manner to non-technical audiences

• Leadership and Development
  • Stay current with industry trends and best practices in patient support analytics and data science
  • Encourage innovation and adopt new analytical tools and techniques to enhance capabilities

Physical Requirements
0-10% overnight travel required.
Qualifications

• A bachelor's degree required with a minimum of 8 years of experience in data management and reporting; advanced degree preferred
• Experience with advanced analytical tools and software (e.g., SQL, R, Python, Tableau)
• Experience with pharmaceutical Longitudinal Access & Adjudication Data (LAAD) required
• Excellent oral and written communication skills
• 5 years pharmaceutical industry experience required
• Proven ability to monitor, track and develop programs, and adhere to timelines
• Proven experience developing successful data visualization tools
• Strong analytical skills with a demonstrated ability to translate data into insights and actionable recommendations

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.