Senior Manager, OD and Employee Experience, Hybrid NY or FL

Healthfirst seeks a Senior Manager, Organizational Development & Employee Experience who will contribute to our enterprise growth and effectiveness by leading our employee experience efforts across the company in addition to serving as a subject matter expert and/or lead on other OD/OE projects as the role develops. This new role reports to the VP Organizational Development and is part of a highly collaborative, flexible OD team and will provide excellent opportunity for the right person to share their broader OD/OE knowledge and experiences and grow professionally.
This person’s primary goals are defining and implementing a cohesive, integrated, planned package of tools, techniques, and assessments used to better understand our strengths and needs in terms of end-to-end employee experience. The person in this role must have exceptional skills in operationalizing conceptual ideas so they can be meaningfully measured and tracked. They will determine how we identify and assess all components of our end-to-end employee experience. They must also possess the analytical and data analysis skills to interpret the qualitative and quantitative information gathered from a variety of sources and form recommendations about making this the best possible place to work.
As our employee experience work evolves, the Sr. Manager will be asked to lead other projects and/or initiatives that have a high impact on our employees’ experiences, such as performance management or culture change initiatives.
In this role, you will collaborate closely with people across HR, with leaders, employees, and possibly vendors. You will design, implement, and measure OD/OE initiatives aimed at increasing individual, team, or organizational effectiveness. Expertise and experience leading a variety of OD initiatives will be helpful.

Scope of Responsibilities:

• Primary designer and lead on enterprise employee experience.

  • Develop framework for understanding and communicating employee experience.

  • Develop and implement measures, tools, and processes using a variety of technologies which allow us to understand our employees’ end-to-end experiences.

  • Create action plans for continuously improving the employee experience as the world of work and our employees’ needs change.

  • Create communications and change plans which implement initiatives related to employee experience.

• Identify, collaborate with, and manage vendors as needed.

• Lead enterprise-wide projects, programs, or initiatives, ensuring timely implementation, with content and materials focused on an easy, simple, end-user experience.

• Collaboratively act as a subject matter expert and internal consultant on a variety of OD/OE projects, as needed.

• Identify root causes of issues using qualitative and quantitative information and scientific methods.

• Recommend proven, research-based solutions which increase individual/team/organizational effectiveness.

• Implement solutions by partnering with leaders and HR colleagues.

• Measure the impact of OD/OE initiatives with a bias for continuous improvement in outcomes and processes.

• Actively participate in external/internal networks and research to remain current with research, new technology, innovations, and emerging industry talent.

• Keep developing your expertise, and freely and generously develop those around you with interest in your field.

Minimum Qualifications:

• MUST have at least 3 years’ experience:

  • designing and implementing employee experience work

  • building metrics/measures/scorecards

  • leading complex, enterprise-wide initiatives

• Proven work experience diagnosing organizational needs and developing and implementing OD/OE interventions

• Strong verbal, facilitation, consulting, and influence skills

• Exceptional written and verbal communications and content: concise, clear, simple, visually appealing, and jargon-free

• Proven ability to manage and collaborate with stakeholders

• Master’s degree in Industrial Organizational Psychology

Preferred Qualifications:

• Ph.D. Industrial Organizational Psychology

This is a hybrid work schedule which consists of reporting to our NY or FL office 3 days per week.

Office Locations: 100 Church Street | New York, NY 10007 & 1101 Greenwood Blvd | Lake Mary, FL 32746

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $119,900 - $183,430

• All Other Locations (within approved locations): $102,600 - $156,655

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.