Senior Manager, Legal Operations

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.

This role is eligible for our hybrid work model: Two days in-office.

Booking Holdings Inc. (BHI) seeks an energetic, well-organized, and proactive Legal Operations Senior Manager to lead our global legal operations function at BHI, and to collaborate and coordinate with the legal operations functions across our subsidiary brand legal teams.  The Legal Operations Senior Manager will oversee a wide variety of areas including but not limited to: budget control, billing/vendor management, AI and legal tech and tooling, contract management and administration, knowledge management, and litigation support. 

The Legal Operations Senior Manager must be flexible in adapting to changing priorities and business needs, as well as working cross-culturally across borders and time zones. The right candidate will be able to work independently and collaboratively, in a global, fast-paced, and growth-minded environment.  This role is key to BHI’s global legal department, requiring a strong leader to collaborate with corporate and brand stakeholders, support the legal function, and drive lasting efficiencies.  

In this role you will get to:

• Leadership & Development: Lead the global legal operations function, collaborating with brand legal, privacy, and compliance teams. Drive learning initiatives for the Global Legal Team, including CLEs, training sessions, summits, and speaker events, in coordination with subsidiary brands.

• Process Improvement: Find opportunities to improve processes, learn about and share best practices, develop playbooks, create training, and improve efficiencies for the BHI and global Legal team.  Work with Centers of Excellence in Romania and India to explore the efficient use of teams there. 

• Technology: Remain up to date on legal operations industry trends, and implement and handle technology solutions to optimize legal performance across various disciplines, such as contracts and matter management tools, budget, matter, and vendor tracking software.  Work closely with company technology leaders to understand how to implement systems for the legal department best. 

• Budget management: Organize the legal department budget, including the annual planning cycle and other reports as needed.  Explore efficiencies with brand legal ops teams around budgeting.

• Legal Vendor & Contracts Management: Oversee expense control, vendor relations, and compliance with billing guidelines, while managing vendor onboarding, Legal Tracker, and engagement letters. Supervise the contract management team to streamline contract tracking, record-keeping, and database management (Conga). Collaborate with brand legal and technology teams to enhance efficiencies and technological capabilities.

• Project Management, Reporting & Analytics: Support the BHI Legal Team by managing organization, storage, and timelines for ongoing matters, ensuring the team stays on track. Develop and implement metrics and benchmarking to measure and report on team performance, and oversee the creation of regular performance reports using legal team tools.

What you have:

• A bachelor’s degree is required, along with 8+ years of experience in corporate operations. In-house Legal operations or legal experience within a technology company is preferred.

• Demonstrated experience in standardizing legal processes and administering contract, budget management, and legal matter management systems.

• High level of experience managing various legal administrative tasks with ease.

• Strong PowerPoint, G-suite, and Excel skills

• Prior experience with relevant legal, project management, and operational tools (ideally including Conga & Legal Tracker, but not required).

• Prior experience in stakeholders as a people management, particularly within high volume contracting environments.

• Prior experience working directly with key partners throughout an organization including senior leadership, commercial sales & marketing, customer service and HR.

• Ability to read, understand, and review legal invoices.

• Demonstrates good judgment, high integrity, and strong communication skills; possesses stellar organizational abilities, proactivity, and follow-through to execute tasks effectively; thrives under pressure.

• A strong multitasker. The ability to effectively work across various time zones and balance challenging demands is critical.

• The Right Results, the Right Way is not just a motto at BHI; it’s a way of life. Unquestionable integrity and ethics is essential.

• Legal education is preferred education, but not required.

Our Commitment to Diversity 

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity, and collaboration.

There are a variety of job-related factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The base salary range for Connecticut and the NYC-metro area is $166,500-$203,500.

We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here. In addition to competitive health and wellness benefits, we currently offer other perks to eligible employees, such as: tuition reimbursement, fitness reimbursement, discounts, and more! 

If this role resonates with you, we encourage you to click the "apply" button!

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. M/F/V/D/S

#LI-Hybrid