Senior Manager, IT & Security

Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States and Canada spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees. 

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.

Our Stack:

• Google Workspace
• Slack
• Okta
• Crowdstrike
• Mimecast
• Cisco Meraki
• 70/30 Mac/Windows
• JAMF/Intune
• Freshservice
• Limited Office365

What the Role Is

The Senior Manager of IT at Babylist will lead the corporate IT infrastructure and security strategies, ensuring the organization can scale securely and efficiently. This role involves strategic planning, development, implementation, and maintenance of IT and security systems, emphasizing automation and minimizing manual intervention. The ideal candidate is a strategic thinker with a technical background and a proven IT and security management track record.

Who You Are

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred
• 10+ years of experience in IT and security, with at least 5 years in a leadership role
• Proven experience in designing and implementing IT infrastructure and security strategies
• Strong knowledge of IT systems, network security, and data protection principles
• Experience with automation tools and technologies, such as identity management systems and workflow platforms
• Excellent leadership, communication, and project management skills
• Ability to work collaboratively across departments and with external partners

How You Will Make An Impact

Strategic Prioritization:

• Define the roadmap, priorities, and requirements for corporate IT and security.
• Focus the team on high-impact projects, balancing operational scaling and growth initiatives.
• Adapt to new information and opportunities, adjusting strategies as needed.
• Communicate the strategy effectively within the team and across the company.

IT Infrastructure Management:

• Oversee the design, implementation, and maintenance of scalable IT infrastructure, including physical assets such as laptops (Windows and Mac), network hardware, and peripherals.
• Ensure high availability, reliability, and performance of IT systems and services.
• Manage office network systems, Zoom rooms, door badge systems, and related technologies to support business operations effectively.
• Coordinate physical security measures, including the management of security cameras and access control systems at showrooms and warehouses.
• Develop and enforce IT asset lifecycle management policies to ensure efficient resource utilization and compliance.
• Lead initiatives to automate processes and reduce the need for manual IT interventions.

Security Strategy and Operations:

• Develop and implement comprehensive corporate security policies and procedures in collaboration with Legal and HR.
• Identify and mitigate security risks, ensuring the protection of IT data and systems.
• Oversee the monitoring, detection, and response to IT security incidents and vulnerabilities.

Automation and Optimization:

• Drive the implementation of automated solutions to streamline operations and improve efficiency across various platforms and tools.
• Collaborate with other departments to identify opportunities for process automation, leveraging technologies such as identity management systems, workflow automation tools, and configuration management platforms.
• Implement automation and monitoring solutions for managing physical IT infrastructure to ensure optimal performance and minimize downtime.
• Establish clear metrics to assess the success of automation initiatives and continuously iterate for improvement.

Technological Trends:

• Stay abreast of emerging technologies and trends to ensure the IT infrastructure remains innovative and competitive.
• Regularly evaluate and incorporate new tools, platforms, and best practices that align with Babylist’s goals.
• Foster a culture of innovation within the IT team, encouraging exploration and integration of cutting-edge solutions.

Project and Vendor Management:

• Manage IT and security projects, completing them on time and within budget.
• Oversee relationships with external IT vendors and service providers, ensuring high-quality service delivery.

Compliance and Risk Management:

• Ensure compliance with relevant corporate regulations and standards (e.g., SOX, GDPR, HIPAA).
• Conduct regular IT security audits and risk assessments, implementing necessary improvements.

Team Development and Goal Setting:

• Define overall team goals with clear metrics for success, such as system uptime, project completion rates, and employee satisfaction.
• Ensure alignment of team objectives with the organization’s strategic priorities.
• Manage the IT and security budget effectively to maximize impact.
• Mentor and develop IT staff, fostering a culture of learning and professional growth.

Communication and Influence:

Active Participation:

• Participate in leadership discussions and decisions.
• Elevate group conversations with insightful contributions, leading to better outcomes.

Effective Communication:

• Translate the team’s internal operations to align with the company’s greater context.
• Collaborate effectively with all stakeholders, the entire company, and the CEO.

Feedback Culture:

• Provide positive and critical feedback to team members, peers, and superiors.
• Take responsibility for fostering a positive feedback culture at Babylist.

Proactive Communication:

• Identify and address communication gaps and issues.
• Resolve situations of confusion or mistrust with effective communication strategies.

People Management and Culture Building:

Coaching and Recruitment:

• Coach and mentor team members.
• Recruit top talent by selling the high-level vision and evaluating candidates effectively.

Hiring and Talent Management:

• Define roles, experience requirements, and interview processes.
• Synthesize feedback on candidates and train new interviewers.
• Determine team resourcing and headcount, evaluating current talent against business goals.

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $138,610.00 - $207,915.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

SMS Consent: As part of our hiring process, Babylist may offer the option to receive text message updates about your application and interview scheduling. You will have the opportunity to opt in or out of SMS communications later in the application process. Choosing not to receive SMS messages will not affect your application status, and communication will continue via email or phone. Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. To view our Privacy Policy, please visit https://www.babylist.com/privacy.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.

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